Spa Manager Jobs

About The Position

Requirements

• Minimum three years of experience in fitness, recreation, club operations, luxury hospitality, wellness, or a related environment.
• Previous leadership, supervisory, or team management experience strongly preferred.
• Demonstrated understanding of fitness operations and group fitness programming.
• Experience coordinating schedules, programming, instructors, or similar multi-faceted operations.
• Strong guest-service orientation with the ability to deliver a polished luxury hospitality experience.
• Strong organizational skills with demonstrated ability to manage multiple priorities and consistently follow through.
• Excellent written and verbal communication skills.
• Ability to effectively coach, develop, and hold team members accountable.
• Strong problem-solving skills with the ability to make sound operational decisions independently.
• Proficiency with Microsoft Office and ability to learn scheduling, reservation, payroll, and other operational software systems.
• High school diploma or equivalent required.
• Availability to work a flexible schedule including early mornings, evenings, weekends, and holidays based on business needs.
• Collaborative leadership style with the ability to effectively lead both hourly associates and independent fitness professionals.
• Strong operational leadership and ability to create structure, consistency, and accountability.
• Exceptional guest service and service recovery skills.
• Ability to train, coach, motivate, and develop team members.
• Strong attention to detail and commitment to maintaining Five-Star facility and service standards.
• Ability to anticipate operational needs and take initiative without continuous direction.
• Strong judgment and solution-oriented decision-making skills.
• Ability to remain calm, professional, and effective during periods of high activity or challenging situations.
• Strong communication and relationship-building skills with guests, members, instructors, associates, and resort leadership.
• Ability to balance hands-on daily operational leadership with programming development and business responsibilities.
• Professional appearance and demeanor consistent with Rancho Valencia standards.
• Ability to maintain discretion and confidentiality regarding guest, member, employee, and resort information.
• Ability to work collaboratively as part of a team while independently managing assigned responsibilities.
• Frequent standing and walking throughout the Fitness Center, studios, and surrounding resort areas.
• Frequent or occasional reaching, bending, pushing, pulling, twisting, lifting, and other physical activities associated with inspecting and supporting fitness facilities.
• Ability to lift and carry fitness equipment, supplies, and other materials weighing up to 25 pounds.
• Frequent use of hands and fingers for computer systems, fitness equipment, telephones, radios, and other operational responsibilities.
• Visual ability necessary to inspect fitness spaces and equipment and review printed and electronic information.
• Hearing and communication ability necessary to interact with guests, members, instructors, associates, and leadership in person, by telephone, and via two-way radio.
• Ability to safely navigate active fitness environments and respond appropriately to operational and emergency situations.

Nice To Haves

• Previous experience within a luxury resort, private club, fitness club, wellness resort, or similar high-end environment.
• Experience managing a robust group fitness schedule and a diverse team of instructors.
• Bachelor's degree in hospitality, Recreation, Exercise Science, Kinesiology, Business Administration, or related field.
• Current nationally recognized Personal Training, Group Fitness, or related fitness certification.
• CPR/AED certification or ability to obtain certification within an established period following hire.
• Experience evaluating class utilization, programming performance, and member engagement trends.

Responsibilities

• Oversee daily operations of the Fitness Center and four fitness studios.
• Ensure consistent operational coverage of the Fitness Center during operating hours.
• Maintain exceptional cleanliness, organization, presentation, and readiness of all fitness spaces.
• Conduct regular facility and equipment inspections and coordinate necessary repairs or maintenance.
• Maintain appropriate operational supplies, equipment, and guest amenities.
• Establish and maintain opening, closing, and daily operational standards.
• Ensure fitness equipment is maintained in excellent working condition and appropriately positioned for guest and member use.
• Partner with Engineering, Housekeeping, and other resort departments to address facility needs.
• Maintain a visible leadership presence throughout the Fitness Center and studios.
• Oversee the execution and coordination of more than 110 weekly fitness classes across multiple studios.
• Manage the group fitness schedule to ensure appropriate class variety, instructor coverage, and alignment with guest and member demand.
• Coordinate instructor scheduling, substitutions, cancellations, and schedule changes.
• Proactively address instructor coverage needs to minimize class cancellations and disruptions.
• Monitor class attendance, participation, utilization, and guest/member feedback to identify programming opportunities.
• Evaluate existing programming and provide recommendations to the Club Director regarding schedule adjustments, new classes, instructors, and emerging fitness trends.
• Ensure Fitness Instructors consistently deliver professional, engaging, safe, and high-quality class experiences.
• Support the planning and execution of fitness events, specialty programming, workshops, challenges, and wellness initiatives.
• Directly supervise Fitness Attendants and Fitness Instructors.
• Participate in recruitment, interviewing, hiring, onboarding, and training.
• Establish clear performance, operational, and service expectations.
• Provide ongoing coaching, recognition, feedback, and performance management.
• Maintain regular communication and engagement with Fitness Instructors, including those who may only be on property for limited hours each week.
• Ensure required certifications, licenses, insurance documentation, and professional credentials remain current as applicable.
• Develop the Fitness Attendant team to confidently support guests, members, instructors, and daily facility operations.
• Foster a professional, collaborative, accountable, and service-focused team culture.
• Ensure associates consistently demonstrate Rancho Valencia and Five-Star service standards.
• Maintain a visible and approachable leadership presence throughout the Fitness Center and studios.
• Build positive relationships with members and frequent fitness guests.
• Understand evolving member and guest fitness interests and identify opportunities to enhance programming and services.
• Respond to guest and member concerns and provide appropriate service recovery.
• Ensure fitness programming, facilities, amenities, and service standards support Rancho Valencia’s luxury positioning and Forbes service expectations.
• Partner with the Club Director on member engagement initiatives, special events, clinics, challenges, and broader wellness programming.
• Identify opportunities to personalize the fitness experience and strengthen member engagement.
• Prepare and manage Fitness Attendant and Fitness Instructor schedules.
• Monitor payroll and labor within established guidelines.
• Review class attendance, participation, utilization, and programming performance.
• Maintain accurate instructor records, certifications, and required documentation.
• Support budget planning and provide recommendations regarding equipment, programming, staffing, and operational needs.
• Monitor equipment condition and contribute to replacement and capital planning.
• Partner with Wellness Administrative Support on purchasing, invoices, supplies, and other administrative processes.
• Provide regular operational updates, performance insights, and recommendations to the Club Director.
• Identify opportunities to improve operational efficiency, programming performance, and the overall guest and member experience.