Spa Manager

AIRE Ancient Baths•Los Angeles, CA

About The Position

AIRE Ancient Baths is preparing to open its Los Angeles location in the Arts District, a restored 1930s industrial building featuring ten baths and relaxation spaces. The Spa Manager will help launch and lead Massage Therapy operations, oversee treatment services, and develop the team to deliver personalized, high-quality guest experiences aligned with AIRE's standards. The role leads a department of 30 Therapists and 2 Assistant Therapist Managers and coordinates with other operational departments.

Requirements

At least 3 years of experience managing spa, wellness, or aesthetics operations, including team coordination, scheduling, service standards, and operational results.
At least 4 years of experience in wellness, aesthetics, hospitality, or another high-service environment.
Proven experience leading, developing, and motivating teams, with a hands-on leadership style.
Customer-focused, with a passion for exceptional guest experiences.
Proactive and detail-oriented, with the ability to think quickly and analytically when solving problems.
Able to work under pressure and maintain high standards in a fast-paced environment.
Confident using Microsoft Office 365 and reservation or booking systems.
Holds the professional license or qualification required in California to oversee and/or perform the relevant treatments.
Flexible and able to work nights, weekends, and holidays when required.

Nice To Haves

Previous experience as a Therapist or Esthetician is highly valued, but is not essential.

Responsibilities

Develop and supervise the Therapist Department, including 30 Therapists and 2 Assistant Therapist Managers, ensuring treatments meet AIRE's service and quality standards.
Ensure the treatment environment and team presentation comply with AIRE guidelines and standards.
Monitor adherence to treatment protocols, procedures, and service standards.
Implement new treatments, experiences, protocols, and processes.
Identify and resolve issues or special situations that may affect the guest experience.
Lead daily briefings and coordinate with other operational departments regarding VIP guests, groups, maintenance, and other operational matters.
Monitor product inventory and maintain appropriate stock levels.
Prepare and share incident, improvement, and operational reports with the management team.
Recruit, onboard, train, and develop the Therapist team.
Provide regular feedback and support team performance and professional development.
Foster a positive, collaborative, high-performing team aligned with AIRE standards.
Manage team schedules, holidays, shifts, and operational needs.
Design and follow up on the team's annual training plan.