Spa Manager

Arch Amenities Group•Manchester, VT

About The Position

The Spa Manager is responsible for the day-to-day operations of the facility, including establishing and meeting budget and financial goals, implementing strategic plans for marketing and staff training, serving as a liaison to other property revenue centers, and representing the facility and Arch Amenities Group professionally. The manager leads and motivates staff to achieve goals and exceed guest expectations. The role oversees facility operations, maintenance, staffing, guest services, marketing, sales, budgeting, inventory, financial reporting, and compliance. The Spa Manager also works to integrate the spa with the hotel’s overall operations and position it effectively in the marketplace.

Requirements

Bachelor's degree or comparable spa management experience.
At least 2 years of successful spa management experience.
Knowledge of professional spa services and treatments.
Knowledge of retail operations and inventory systems.
Effective leadership skills and a strong work ethic.
Excellent customer service skills.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Creative in marketing and promotions; sales oriented.
Energetic, enthusiastic, and motivational.
Professional manner, discretion, and appearance.
Excellent verbal and written communication skills.
Ability to show initiative and make decisions.
Proficiency in spa software such as Spa Biz, Spa Soft, or Visual One, and Microsoft Office products.
CPR/First Aid certified.
Must be physically able to project the health and wellness ideals of the spa environment and perform the position's essential functions.
Normal work hours vary and include nights, weekends, and holidays.

Responsibilities

Maintain Arch Amenities Group’s experience standards, mission, values, expectations, and brand standards for members and guests, and adhere to facility and company policies.
Develop a facility operations manual with written policies and procedures for services, administration, and maintenance, using the company operations template.
Prepare monthly and yearly management reports covering facility statistics, daily operations, concerns, and recommended changes; submit paperwork and financial reports according to company policy.
Develop maintenance procedures and checklists, conduct routine preventative maintenance and repairs, and maintain monthly inventories of supplies, equipment, and products.
Write facility articles or press releases when applicable.
Recruit, interview, hire, train, and retain a fully staffed team of service providers; conduct staff meetings and training workshops on services, products, programs, and activities.
Ensure appropriate supervisory coverage using a Manager on Duty system; assess employee progress, coach and discipline staff, participate in annual evaluations, and assist with terminations when necessary.
Provide excellent customer service, monitor guest feedback, and supervise and follow up on guest requests and comments.
Create and implement timely marketing and public relations strategies.
Ensure facility access is limited to members and guests and maintain a safe and secure facility.
Manage scheduling and make changes as needed to meet budget guidelines and ensure fiscal responsibility.
Integrate the spa and fitness facility into the hotel's overall operations.
Conduct competitive analysis and determine competitors' strengths and weaknesses to position the spa in the marketplace.
Contact conference groups and promote spa services to attendees.
Develop and implement a retail sales plan, set service and retail goals for staff, and guide employees in achieving them.
Develop seasonal utilization patterns for budgeting and payroll management.
Analyze service costs, control professional product usage, and implement an inventory control system and par stock levels for spa equipment and supplies.
Provide financial information to corporate and client accounting departments for accurate daily sales and financial performance reporting.
Ensure compliance with state licensing and health requirements.
Establish reservation procedures using spa software or a manual reservation system.
Prepare incident or accident reports and forward them to Corporate Risk Management and the Arch Amenities Group Operations Director.
Perform other duties as assigned.