Owner Services Manager - The Residences Bachelor Gulch

The Westin Riverfront Resort & Spa•Avon, CO

2d•$70,000 - $80,000•Onsite

About The Position

The Residences Bachelor Gulch, a boutique fractional ownership property managed by East West Hospitality, is seeking an Owner Services Manager to lead the Concierge, Bell, and Overnight teams. The manager will oversee daily operations and foster a warm, professional service culture, ensuring owners and guests receive a seamless experience and the Club’s standards are maintained. The role includes managing staff and departmental operations, setting service standards and goals, overseeing owner and guest services, and collaborating with Operations and Reservations on residence inventory and reservations. It also coordinates owner events and departmental communication, manages supplies, monitors residence and resort conditions, and works with Engineering on maintenance and safety needs. The position is full-time and year-round, based at The Residences Bachelor Gulch in Beaver Creek, Colorado. Schedule flexibility is needed based on business demands. The stated start date is November 8, 2026, or ASAP. Pay is $70,000–$80,000, with bonus potential.

Requirements

At least five years of hotel or hospitality experience.
Strong organizational and time-management skills, including the ability to prioritize competing demands and meet critical deadlines.
Ability to perform well under pressure.
Effective written and verbal communication skills.
Ability to work well with individuals from diverse backgrounds.
Proficiency in Microsoft Office applications, spreadsheets, and hospitality or resort management systems.

Nice To Haves

Two to three years of supervisory experience preferred.
Understanding of team leadership principles, including staff planning, scheduling, training, performance management, and employee development.

Responsibilities

Lead the Owner Services team and oversee daily operations, staff scheduling, performance management, training, and professional development.
Develop and implement departmental goals, service standards, policies, and procedures.
Manage the department budget and staffing levels.
Oversee owner and guest services, respond to inquiries, resolve concerns, and maintain consistently high service.
Partner with the Director of Operations and Reservations to manage residence inventory, reservations, rates, packages, cancellations, and owner communications.
Coordinate owner events, departmental meetings, and interdepartmental communication.
Manage the purchasing and inventory of departmental supplies and services.
Monitor residence and resort conditions and coordinate maintenance needs with Engineering.
Ensure compliance with safety and emergency procedures.

Benefits

Complimentary staff meals and free lunch
Free onsite parking
Phone reimbursement
Choice of three health insurance plans
Dental insurance
Vision insurance
Voluntary benefits
Life insurance
Winter Incentive Program, with a merchant pass or equivalent bonus depending on start date
401(k) plan with discretionary employer match
Paid Time Off
Paid Sick Time
Career Development Trainings
Discounted gym membership at The Athletic Club Westin
Discounts at Eye Pieces and Venture Sports
Corporate discounts through Perk Spot
Sabbatical Program
$500 Referral Program
Employee Assistance Program
Ski breaks