HSSP Program Manager - SPA 4

The People Concern • Los Angeles, CA

2d • Onsite

About The Position

The HSSP Program Manager oversees part of the Housing Support Services Program (HSSP) serving adults living in downtown and mid-city Los Angeles. HSSP provides comprehensive, intensive, field-based community mental health services to people in Permanent Supportive Housing who were formerly homeless and have a Severe Mental Illness (SMI) or Serious Emotional Disturbance (SED). The Program Manager monitors the team’s services to ensure they meet or exceed contract, funder, and agency standards; maintains efficient operations; and fosters teamwork across staff, departments, and programs.

The role includes administrative and clinical supervision of direct-practice clinicians, when applicable, direct clinical services to HSSP clients, and crisis assessment and support for residents in the buildings within the manager’s portfolio. It is 100% in person and covers HSSP sites in SPA 4. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position is full-time, exempt, and management-level.

Requirements

• Master’s degree in Social Work, Psychology, or a related field from an accredited university.
• Valid registration or licensure with the California Board of Behavioral Sciences.
• Outstanding clinical review skills.
• Strong training, project management, and team-building skills.
• Ability to interact with staff and clients with sensitivity, tact, politeness, and responsiveness.
• Detail-oriented, with excellent time-management, organizational, written, verbal, interpersonal, presentation, and computer skills.
• Knowledge of trauma-informed services, Housing First, and harm-reduction methodologies.
• Experience providing administrative and clinical supervision.
• Experience working with people living with mental illness and/or substance abuse.
• Contract and quality assurance experience.
• Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, and database applications.

Nice To Haves

• DMH experience.
• Psychiatric crisis assessment and response experience.
• Field-based provider experience.

Responsibilities

• Monitor administrative aspects of the agency’s Department of Mental Health (DMH)-contracted HSSP, including billing and contract maximization in accordance with contract goals and outcomes.
• Complete funder reporting required by contract.
• Ensure clinical and mental health staff documentation and data collection are complete, timely, accurate, and current in agency records and electronic databases.
• Provide individual and group clinical supervision for clinicians, when applicable, and document supervision according to Board of Behavioral Sciences or Board of Psychology standards.
• Provide individual and team supervision, support, and performance evaluations for assigned staff.
• Assist with recruiting, selecting, training, supervising, and evaluating direct-service staff.
• Collaborate with Quality Assurance on staff orientation, training, and audit preparedness for clinical and mental health contracts.
• Ensure adherence to funding-source contract and performance standards.
• Maintain knowledge of community resources and use them to provide services to clients.
• Represent the agency at funding-partner and collaborative meetings.
• Maintain a caseload of up to 10, if applicable.
• Provide intern training, support, and supervision as needed.
• Provide training and support to peers as needed.
• Support crisis management, including risk assessments and psychiatric hospitalization applications.
• Assist with crisis interventions and participate in the overnight and weekend After Hours Emergency Line on-call rotation.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 403(b) retirement plan with matching
• Paid holidays
• Paid vacation days
• Paid sick days
• Employee Assistance Plan (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic life and Accidental Death & Dismemberment (AD&D) insurance
• Voluntary short- and long-term disability
• Voluntary pet insurance
• Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
• The People Concern University and certificates

What This Job Offers

• Job Type: Full-time
• Career Level: Manager