HSSP Program Manager - SPA 4

The People Concern•Los Angeles, CA

1d•Onsite

About The Position

The HSSP Program Manager oversees a portion of the Housing Support Services Program (HSSP) serving adults in downtown and mid-city Los Angeles who live in Permanent Supportive Housing and are formerly homeless with a Severe Mental Illness or Serious Emotional Disturbance. HSSP provides comprehensive, intensive, field-based community mental health services tailored to these individuals’ needs. The Program Manager monitors service quality and ensures the team meets or exceeds contract, funder, and agency standards. The role includes administrative and clinical supervision of direct-practice clinicians, as applicable, and responsibility for efficient operations and teamwork across staff, departments, and programs. The position involves on-site clinician supervision, direct clinical services to HSSP clients, and crisis assessment and support for residents in the buildings within the Program Manager’s supervision portfolio. It is 100% in person. The role is full-time, exempt, and management-level, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. The position reports to the HSSP Director and is based at SPA 4 HSSP sites in Los Angeles.

Requirements

Master’s degree in Social Work, Psychology, or a related field from an accredited university.
Valid registration or licensure with the California Board of Behavioral Sciences.
Outstanding clinical review skills.
Strong training, project-management, and team-building skills.
Ability to interact with staff and clients with sensitivity, tact, politeness, and responsiveness.
Detail orientation and strong time-management, organizational, written, verbal, interpersonal, presentation, and computer skills.
Knowledge of trauma-informed services, Housing First, and harm-reduction methodologies.
Experience providing administrative and clinical supervision.
Experience working with people living with mental illness and/or substance abuse.
Contract and quality-assurance experience.
Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, and database applications.

Nice To Haves

Department of Mental Health (DMH) experience.
Psychiatric crisis assessment and response experience.
Field-based provider experience.

Responsibilities

Monitor administrative aspects of the agency’s DMH-contracted HSSP, including billing and contract maximization in compliance with contract goals and outcomes.
Complete required funder reporting in accordance with contract requirements.
Ensure clinical and mental health staff documentation and data collection are complete, timely, accurate, and current in agency records and electronic databases.
Provide and document individual and group clinical supervision for clinicians in accordance with Board of Behavioral Sciences or Board of Psychology standards, if applicable.
Provide individual and team supervision, support, and performance evaluations for assigned staff.
Assist with recruitment, selection, training, supervision, and evaluation of direct-service staff.
Collaborate with Quality Assurance on staff orientation, training, and audit preparedness for clinical and mental health contracts.
Ensure adherence to funding-source contract and performance standards.
Maintain knowledge of community resources and use them to provide services to clients.
Represent the agency at funding-partner and collaborative meetings.
Maintain a caseload of up to 10, if applicable.
Provide intern training, support, and supervision as needed.
Provide training and support to peers as needed.
Support crisis management, including risk assessments and psychiatric hospitalization applications.
Assist with crisis interventions and participate in the on-call rotation for the overnight and weekend After Hours Emergency Line.