Spa Wellness Manager - Grand Wailea, A Waldorf Astoria Resort

Waldorf Astoria Kuwait • Wailea, HI

3d

About The Position

The Spa Wellness Manager at Grand Wailea, a Waldorf Astoria Resort, manages service providers and assists the operations team with coverage for days off. The role oversees daily spa operations, including guest service, product quality, inventory, systems, departmental budgets, and facility upkeep. The manager develops spa menus and marketing and merchandising strategies to support revenue growth, monitors guest feedback and service trends, and implements improvements to the guest experience. The position also supervises, coaches, and mentors team members, supports their professional development, and ensures compliance with health, safety, and sanitation standards.

The resort is located on 40 acres in Maui and has 780 rooms, 100,000 square feet of banquet space, and seven food and beverage outlets. The ideal candidate has at least 3–5 years of experience as a massage therapist or aesthetician, or previous spa management experience overseeing at least 10 providers, and experience using the Book4Time scheduling tool.

Requirements

• At least 3–5 years of experience as a massage therapist or aesthetician, or previous spa management experience overseeing at least 10 providers.
• Experience working with the Book4Time scheduling tool.

Responsibilities

• Oversee daily spa operations, including guest service, product quality, inventory, systems, and departmental budgets.
• Develop spa menus and implement marketing and merchandising strategies to support revenue growth and enhance the guest experience.
• Maintain spa areas and equipment in clean, well-maintained, and good working order.
• Monitor service trends, respond to feedback, and implement improvements to guest satisfaction.
• Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements.
• Maintain compliance with health, safety, and sanitation standards to support guest and team member wellbeing.
• Manage service providers and assist operations team members with coverage for days off.

Benefits

• 110 nights of discounted travel through the Go Hilton travel program, with room rates as low as $40 per night.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible team members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible team members.
• Paid time off.
• Health plans, including medical, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed