Case Manager - Washington Crossing (SPA 4)

The People Concern•Los Angeles, CA

1d•Onsite

About The Position

The Case Manager supports Clients’ housing stability, self-sufficiency, and community integration through evidence-based practices including harm reduction, housing first, and trauma-informed care. The role partners with Clients experiencing homelessness to assess and address barriers to housing placement. After Clients find best-fit housing, the Case Manager implements interventions to support housing retention and coordinates services based on individual needs. The Case Manager also helps Clients develop independent living and other life skills needed to transition successfully from homelessness into permanent housing. This is a full-time, non-exempt, non-management position in the Permanent Housing Department’s 1603-Housing Retention program. It is 100% onsite at Washington Crossing, 4601 Washington Blvd, Los Angeles, CA 90016, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. The position reports to the Program Manager.

Requirements

High school diploma, GED, or equivalent.
A minimum of two years’ experience working with homeless individuals, preferably people living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
Ability to work in a high-tolerance Harm Reduction model with Clients experiencing multiple barriers.
Valid California driver’s license, reliable car, auto insurance, and an acceptable driving record.
Willingness and ability to transport Clients in a personal vehicle.

Nice To Haves

Bachelor’s degree.
Demonstrated knowledge of case management.

Responsibilities

Maintain a caseload of approximately 20 high-acuity Clients for intensive case management services, or up to 40 low-acuity Clients.
Build relationships with Clients, emphasizing independence and improved physical and mental health.
Collaborate with LA County Department of Mental Health and Department of Health Services programs to coordinate Clients’ treatment teams.
Engage Clients and implement interventions centered on Client choice, harm reduction, psychosocial rehabilitation, trauma-informed care, housing first principles, and professional boundaries.
Assist with Client screening, intake, and enrollment, including orientation to program policies and goals.
Complete comprehensive biopsychosocial and functional needs assessments to guide individualized treatment planning.
Complete quarterly collaborative goal plans with Clients to target improvements in quality of life and health outcomes.
Maintain accurate, complete, and current progress notes and data in electronic databases as required by the program and funders.
Ensure Client physical-chart documents are complete, accurate, current, and properly filed according to agency, department, and funder expectations.
Protect Client confidentiality in accordance with HIPAA and internal agency guidelines.
Help Clients apply for and obtain benefits for which they are eligible.
Coordinate appointments, transportation, and follow-up services to improve access to primary health care, mental health care, substance use services, and local resources.
Transport Clients in a personal vehicle to agencies and healthcare providers in the greater Los Angeles area.
Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and community socialization.
Communicate effectively with property managers and other third-party partners.
Work cooperatively with the multidisciplinary team, including participating in weekly staff meetings, individual supervision, and trainings.
Adapt workload as directed by the supervisor in response to funder expectations.
Perform other duties as assigned.