Senior Case Manager, Project Based Housing - SPA 4
About The Position
The Senior Case Manager supports clients’ housing stability, self-sufficiency, and community integration using evidence-based practices, including harm reduction, housing first, and trauma-informed care. In partnership with clients who have experienced homelessness, the role identifies and addresses barriers to stable housing, implements interventions that promote housing retention, coordinates individualized internal and external services, and helps clients develop life skills for transitioning to permanent housing. As a leadership partner, the Senior Case Manager supports collaboration among regional program managers and case managers, the Housing Department, funders, and project-based housing partners such as property managers and developers. The role also assists with onboarding and training case management staff. The position maintains a caseload of approximately 20 high-acuity clients, or up to 40 low-acuity clients, potentially rotating or split across buildings based on regional needs. Work is 100% onsite, Monday through Friday, 8:00 a.m. to 4:30 p.m., at assigned Los Angeles-area project-based housing sites. The work environment combines field-based work and an indoor office setting, with occasional travel between local sites.
Requirements
- High school diploma, GED, or equivalent required.
- At least three years of experience related to or in a case management role required.
- Valid California driver’s license, reliable vehicle, current automobile insurance, and acceptable driving record.
- Willingness and ability to transport clients in a personal vehicle.
- Ability to work within a high-tolerance harm-reduction model with clients experiencing multiple barriers.
- Bachelor’s degree preferred, or at least two years of experience working with homeless individuals—preferably people living with mental illness and/or substance addictions—or an equivalent combination of education and experience.
Nice To Haves
- Bachelor’s degree.
- Demonstrated knowledge of case management.
- Experience working with homeless individuals, preferably people living with mental illness and/or substance addictions.
Responsibilities
- Maintain a caseload of approximately 20 high-acuity clients, or up to 40 low-acuity clients, with caseloads potentially rotating or split between buildings.
- Build relationships with clients to support independence and improved physical and mental health.
- Coordinate with LA County Department of Mental Health and Department of Health Services programs and clients’ treatment teams.
- Engage clients using client choice, harm reduction, psychosocial rehabilitation, trauma-informed care, housing-first principles, and professional boundaries.
- Assist with client screening, intake, enrollment, and orientation to program policies and goals.
- Complete comprehensive biopsychosocial and functional-needs assessments to guide individualized treatment planning.
- Develop quarterly collaborative goal plans with clients to improve quality of life and health outcomes.
- Maintain accurate, complete, and current progress notes and data in electronic databases, and ensure physical client charts are complete and properly filed.
- Protect client confidentiality in accordance with HIPAA and agency guidelines.
- Help clients apply for and obtain benefits for which they are eligible.
- Coordinate appointments, transportation, and follow-up services for health care, mental health care, substance use services, and other community resources.
- Transport clients in a personal vehicle to agencies and health care providers in the greater Los Angeles area.
- Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and community socialization.
- Communicate with property managers and other third-party partners.
- Participate in multidisciplinary teamwork, weekly staff meetings, individual supervision, and trainings.
- Adapt workload as directed by a supervisor in response to funder expectations.
- Work with regional leadership to develop agendas for site-based meetings and take meeting notes when appropriate.
- Help maintain internal trackers and databases, including the Teams page, PHI tracker, and housing-retention tracker.
- Support supply ordering and assess workspace compliance with HIPAA and safety expectations.
- Provide quality assurance support, including quarterly assessment reviews, chart reviews, and acuity-level reviews.
- Support oversight of Narcan promotion, access, and logs.
- Provide shadowing, onboarding, and other training to staff as directed; help assess training needs and coordinate or deliver training with site-based leadership.
- Provide client or administrative coverage based on regional needs.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 403(b) retirement plan with matching
- Paid holidays
- Paid vacation days
- Paid sick days
- Employee Assistance Program (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic life and Accidental Death & Dismemberment (AD&D) insurance
- Voluntary short- and long-term disability
- Voluntary pet insurance
- Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
- The People Concern University and certificates
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
