Case Manager, Project Based Housing - NoHo

The People Concern•Los Angeles, CA

3d•$24 - $27•Onsite

About The Position

The Case Manager supports Clients’ housing stability, self-sufficiency, and community integration using evidence-based practices, including harm reduction, housing first, and trauma-informed care. The role partners with Clients experiencing homelessness to assess and address barriers to housing placement. After Clients find suitable housing, the Case Manager implements interventions to support housing retention and coordinates services tailored to individual needs. The Case Manager also helps Clients develop independent living and other life skills needed to transition successfully from homelessness into permanent housing. The position maintains a caseload of approximately 20 high-acuity Clients for intensive case management, or up to 40 Clients if acuity is low. Work includes assessments and individualized planning, coordination with health and community service providers, support with benefits and appointments, and direct transportation of Clients in the Case Manager’s personal vehicle. The role combines field and office work and is 100% onsite in North Hollywood, Monday through Friday, 8:00 a.m. to 4:30 p.m. It is full-time, non-exempt, and non-management, and reports to the Program Manager.

Requirements

High school diploma, GED, or equivalent.
Valid California driver’s license, reliable car, auto insurance, and an acceptable driving record.
Willingness and ability to transport Clients in a personal vehicle.
Ability to work in a high-tolerance harm reduction model with Clients experiencing multiple barriers.
Associate or bachelor’s degree, or at least two years of experience working with homeless individuals, preferably people living with mental illness and/or substance addictions, or an equivalent combination of education and experience.

Nice To Haves

Associate or bachelor’s degree.

Responsibilities

Maintain a caseload of approximately 20 high-acuity Clients for intensive case management services, or up to 40 Clients if low acuity.
Build relationships with Clients, emphasizing independence and the maintenance of improved physical and mental health.
Collaborate with LA County Department of Mental Health and Department of Health Services programs to coordinate Clients’ treatment teams.
Engage Clients and implement interventions emphasizing Client choice, harm reduction, and psychosocial rehabilitation, guided by trauma-informed care, housing first principles, and professional boundaries.
Assist with screening, intake, and enrollment, including orienting Clients to program policies and goals.
Complete comprehensive biopsychosocial and functional needs assessments to guide individualized treatment planning.
Complete quarterly collaborative goal plans with Clients to target improvements in quality of life and health outcomes.
Maintain accurate, complete, and current progress notes and data in electronic databases as required by the program and funders.
Ensure physical Client charts are complete, accurate, current, and filed according to agency, department, and funder expectations.
Protect Client confidentiality in accordance with HIPAA and internal agency guidelines.
Assist Clients in applying for and obtaining benefits to which they are entitled.
Coordinate appointments, transportation, and follow-up services for primary health care, mental health care, substance use services, and other local resources.
Transport Clients in a personal vehicle to agencies and healthcare providers in the greater Los Angeles area.
Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and community socialization.
Communicate effectively with property managers and other third-party partners.
Work cooperatively with the multidisciplinary team, including participating in weekly staff meetings, individual supervision, and trainings.
Adapt workload as directed by the supervisor in response to funder expectations.
Perform other duties as assigned.

Benefits

Medical insurance
Vision insurance
Dental insurance
Life insurance
403(b) retirement plan with matching
Paid holidays
Paid vacation days
Paid sick days
Employee Assistance Program (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic life and Accidental Death & Dismemberment (AD&D) coverage
Voluntary short- and long-term disability
Voluntary pet insurance
Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
The People Concern University and certificates