Case Manager, Project Based Housing - NoHo

The People Concern•Los Angeles, CA

2d•Onsite

About The Position

The Case Manager uses evidence-based practices, including harm reduction, housing first, and trauma-informed care, to support clients’ housing stability, self-sufficiency, and community integration. The role partners with clients experiencing homelessness to assess and address barriers to housing placement. Once clients find appropriate housing, the Case Manager implements interventions to support housing retention and coordinates services to meet individualized needs. The Case Manager also helps clients develop independent living and other life skills needed to transition from homelessness into permanent housing. The position maintains a caseload of approximately 20 high-acuity clients, or up to 40 low-acuity clients, and works collaboratively with clients, treatment providers, property managers, and multidisciplinary partners. It is based at the NoHo location and is 100% onsite, with a combination of field and office work. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The role is full-time, non-exempt, and non-management, and reports to the Program Manager.

Requirements

High school diploma, GED, or equivalent.
Valid California driver’s license, reliable car, auto insurance, and an acceptable driving record.
Willingness and ability to transport clients in a personal vehicle.
Ability to work within a high-tolerance harm reduction model with clients experiencing multiple barriers.
Associates or bachelor’s degree, or a minimum of two years of experience working with homeless individuals, preferably individuals living with mental illness and/or substance addictions, or an equivalent combination of education and experience.

Nice To Haves

Associates or bachelor’s degree.

Responsibilities

Maintain a caseload of approximately 20 high-acuity clients for intensive case management services, or up to 40 clients if the caseload is low acuity.
Build relationships with clients to facilitate independence and improved physical and mental health.
Collaborate with LA County Department of Mental Health and Department of Health Services programs to coordinate clients’ treatment teams.
Engage clients and implement interventions emphasizing client choice, harm reduction, and psychosocial rehabilitation within trauma-informed care, housing first, and professional-boundary principles.
Assist with client screening, intake, and enrollment, including orientation to program policies and goals.
Complete comprehensive biopsychosocial and functional needs assessments to guide individualized treatment planning.
Complete quarterly collaborative goal plans with clients to target improvements in quality of life and health outcomes.
Maintain accurate, complete, and current progress notes and data in electronic databases as required by the program and funders.
Ensure client documents in physical charts are complete, accurate, current, and filed according to agency, department, and funder expectations.
Maintain the confidentiality of client information in accordance with HIPAA and internal agency guidelines.
Help clients apply for and obtain benefits to which they are entitled.
Coordinate appointments, transportation, and follow-up services to improve access to primary health care, mental health care, substance use services, and local resources.
Transport clients in a personal vehicle to agencies and healthcare providers in the greater Los Angeles area.
Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and community socialization.
Communicate effectively with property managers and other third-party partners.
Work cooperatively with the multidisciplinary team, including participating in weekly staff meetings, individual supervision, and trainings.
Adapt workload as directed by a supervisor in response to funder expectations.
Perform other duties as assigned.