Case Manager, ODR Project Based Housing - Harvest Residences

The People Concern•Los Angeles, CA

21h•$24 - $27•Onsite

About The Position

The Case Manager works in partnership with the Department of Health and the Office of Diversion and Re-entry team to provide intensive case management to clients recently released from jail who are moving from homelessness into permanent supportive housing. Clients may face complex trauma, medical, mental health, and substance use barriers. The Case Manager supports clients in developing independent-living and other life skills necessary to maintain permanent housing. Clients remain in the program for as long as they require subsidized housing. The position serves a caseload of approximately 15 justice-involved clients and provides individualized, trauma-informed, harm-reduction services focused on client choice, well-being, recovery, and housing stability. The role includes coordinating and documenting services, connecting clients to community resources, supporting health and recovery needs, and transporting clients to agencies and healthcare providers in the greater Los Angeles area. The position is full-time, non-exempt, and non-management. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Work takes place in a combination of field and office environments.

Requirements

High school diploma, GED, or equivalent.
Valid California driver’s license, reliable car, auto insurance, and an acceptable driving record.
Ability to pass a background check for jail clearance.
Ability to transport clients in the employee’s vehicle.
Bachelor’s degree, or at least two years of case management experience working with people experiencing homelessness, preferably people living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
Demonstrated knowledge of case management.
Ability to work within a high-tolerance harm-reduction model with clients who have multiple barriers.
Skill in non-violent crisis intervention.
Computer literacy and ability to use computerized databases for client file management, with basic Microsoft Word, Outlook, and Excel skills.
Strong attention to detail and time-management, organizational, written, verbal, interpersonal, and computer skills.
Ability to obtain and maintain CPR/First Aid certification.

Nice To Haves

Bachelor’s degree.
Minimum typing speed of 30 words per minute preferred.

Responsibilities

Work with a diverse caseload of 15 justice-involved clients experiencing barriers such as homelessness, complex trauma, medical needs, mental health challenges, and substance use.
Maintain weekly contact with all clients and document contact in the County-approved database.
Deliver case management services consistent with the “Whatever It Takes” model, emphasizing customer choice, harm reduction, trauma-informed care, and psychosocial rehabilitation.
Link clients to appropriate medical, mental health, substance abuse, and vocational resources.
Assist clients in obtaining the benefits to which they are entitled.
Participate in court hearings and submit court progress reports.
Ensure each client has an up-to-date, comprehensive biopsychosocial assessment.
Collaborate with clients on goal plans to improve overall well-being and housing stability; review and update plans quarterly and when goals are completed.
Maintain complete, accurate, and current client files and required records in agency systems and electronic databases.
Document client contacts in PIP (Purpose, Intervention, Plan) format and meet Housing Department productivity expectations.
Maintain the confidentiality of client files in accordance with HIPAA and applicable guidelines.
Coordinate appointments, transportation, and follow-up services for clients accessing healthcare, recovery services, and community resources.
Transport clients in the employee’s vehicle to agencies and healthcare providers in the greater Los Angeles area.
Build trusting relationships with clients that support independence and improved physical and mental health.
Maintain knowledge of community resources and use them to provide comprehensive, wrap-around services.
Help clients engage in daily activities, schedule and attend appointments, budget, socialize, maintain health, develop a sense of community, and progress in recovery.
Work cooperatively with the staff team, including participating in weekly staff meetings and trainings.

Benefits

Medical insurance
Vision insurance
Dental insurance
403(b) retirement plan with matching
Paid holidays
Paid vacation days
Paid sick days
Employee Assistance Program (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic life and Accidental Death & Dismemberment (AD&D) insurance
Voluntary short- and long-term disability
Voluntary pet insurance
Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
The People Concern University and certificates