Bilingual Case Manager, Project Based Housing - Enlightenment Plaza

The People Concern•Los Angeles, CA

18h•Onsite

About The Position

The Bilingual Case Manager supports clients’ housing stability, self-sufficiency, and community integration using evidence-based practices, including harm reduction, housing first, and trauma-informed care. The role works with clients who are currently homeless to assess and address barriers to housing placement. After clients find suitable housing, the Case Manager implements interventions to support housing retention and coordinates services tailored to their individual needs. The Case Manager also helps clients build independent living and other life skills that support their transition from homelessness into permanent housing. This position serves clients at Enlightenment Plaza #3 (Voltaire Villas) in Los Angeles, California. It is 100% onsite, with a combination of field and office work, Monday through Friday from 8:00 a.m. to 4:30 p.m. The role is full-time, non-exempt, and non-management, and reports to the Program Manager.

Requirements

Proficient Spanish language skills sufficient to engage monolingual Spanish-speaking clients in the same capacity as English-speaking clients; must be able to substantiate proficiency.
High school diploma, GED, or equivalent.
Ability to work in a high-tolerance harm reduction model with clients experiencing multiple barriers.
Valid California driver’s license, reliable car, auto insurance, and an acceptable driving record.
Willingness and ability to transport clients in a personal vehicle.

Nice To Haves

Bachelor’s degree preferred.
At least two years of experience working with homeless individuals, preferably people living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
Demonstrated knowledge of case management preferred.

Responsibilities

Maintain an approximately 20-client caseload for intensive case management, or up to 40 clients when caseload acuity is low.
Build client relationships that facilitate independence and improved physical and mental health.
Coordinate with LA County Department of Mental Health and Department of Health Services programs and clients’ treatment teams.
Engage clients and implement interventions emphasizing client choice, harm reduction, psychosocial rehabilitation, trauma-informed care, housing first principles, and professional boundaries.
Assist with client screening, intake, and enrollment, including orientation to program policies and goals.
Complete comprehensive biopsychosocial and functional needs assessments to guide individualized treatment planning.
Develop quarterly collaborative goal plans with clients to improve quality of life and health outcomes.
Maintain accurate, complete, and current progress notes and data in electronic databases, and ensure client physical charts meet agency, department, and funder requirements.
Protect client confidentiality in accordance with HIPAA and internal agency guidelines.
Help clients apply for and obtain benefits to which they are entitled.
Coordinate appointments, transportation, and follow-up services for primary health care, mental health care, substance use services, and other local resources.
Transport clients in a personal vehicle to agencies and healthcare providers in the greater Los Angeles area.
Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and community socialization.
Communicate effectively with property managers and other third-party partners.
Participate in multidisciplinary teamwork, weekly staff meetings, individual supervision, and trainings.
Adapt workload as directed by a supervisor in response to funder expectations.
Perform other duties as assigned.