Bilingual Housing Case Manager

Volunteers of America Colorado•Lakewood, CO

2d•Onsite

About The Position

Volunteers of America Colorado (VOAC) is hiring a Bilingual Housing Case Manager to provide direct services and housing support to individuals residing in its 103-bed congregate Navigation Center shelter for men and women. The role uses housing-focused, trauma-informed, harm-reduction, motivational interviewing, crisis de-escalation, and Critical Time Intervention practices. Approximately 90% of participants are expected to engage in case management services. The case manager assesses participant needs and program eligibility; facilitates intakes and housing orientations; and supports shelter stability and housing goals. Housing services include helping participants secure and maintain housing, gathering documentation, completing rental applications, interpreting leases, explaining tenant rights and responsibilities, determining rental amounts, working with landlords, and connecting participants to income and public benefits. The role coordinates community services, emergency housing, and relocation as needed, and may develop specialized services in response to participant needs. The position maintains accurate and timely records in Service Point, HMIS, and other databases, including eligibility, demographic, chronic homelessness, and disability documentation, and completes reporting required by funders. Responsibilities also include outreach, Coordinated Entry Standard Assessments, ensuring participant enrollment in ONEHOME, collaboration with external agencies and multidisciplinary teams, and attendance at meetings and training. The case manager promotes physical and emotional safety, responds to conflicts and crises, and contacts emergency personnel when necessary. The role includes mentoring and training on best practices, maintaining confidentiality, and following the Social Work Code of Ethics. The job is full-time, 40 hours per week, Sunday through Thursday, 9:30 a.m. to 6:30 p.m. It is based at 8000 W Colfax Ave, Lakewood, Colorado, and requires driving between programs and community meetings. The employee may need to cover shifts at residential programs and must be able to perform regular stair checks, respond quickly in emergencies, lift up to 50 pounds a few times per day, and supervise the facility milieu visually and auditorily. The employee may encounter severe weather and health-related conditions consistent with shelter settings. The listed pay range is $24.50–$25.50 per hour. Benefits include vacation, separate sick time, paid holidays, floating holidays, personal days, a volunteer/wellness day, tuition assistance, a pension plan, a 403(b) retirement plan with agency match, health, dental, vision, pet, life, and accident insurance, an employee assistance/work-life balance program, an employee discount program, LifeLock with Norton, and Public Service Loan Forgiveness. Volunteers of America is an equal opportunity employer. Visa sponsorship is not offered. Veterans are strongly encouraged to apply.

Requirements

Bachelor’s degree in human services, social work, or a closely related field, or related experience.
At least one full year of experience working with people experiencing homelessness.
Bilingual in Spanish.
Colorado driver’s license and state-mandated automobile insurance.
Reliable and accessible vehicle to transport guests.
Complete the program credentialing process, including criminal and civil background checks within 30 days of hire, and complete training required by funders and the organization.
Good organizational and planning skills and ability to work well as part of a team.
Expert written, oral, and interpersonal communication skills.
High competency with Microsoft Office and cloud-based applications.
Strong time management, prioritization, and organizational skills.
Ability to work independently and in a team-oriented, collaborative environment.
Ability to drive between programs and community meetings.
Ability to regularly go up and down stairs, respond quickly and effectively in emergencies, lift up to 50 pounds a few times per day, and visually and auditorily supervise the milieu.
Ability to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health.

Nice To Haves

Familiarity with current housing market information, housing trends, and available resources.
Experience working with individuals experiencing homelessness.
Experience working with individuals experiencing severe and persistent mental health concerns.
Crisis intervention skills.

Responsibilities

Conduct needs-based assessments, determine program eligibility, facilitate intakes and housing orientations, and engage participants in case management.
Help participants secure and maintain housing by gathering documentation, completing rental applications, interpreting leases, explaining tenant rights and responsibilities, determining rental amounts, and recruiting and mediating with landlords.
Connect participants to income, public benefits, community referrals, and other resources.
Coordinate tailored services with community providers and multidisciplinary teams, including emergency housing and relocation when needed.
Develop and monitor quality housing-focused services that support stability for participants facing substantial barriers to housing.
Maintain accurate and timely records in Service Point, HMIS, and other required databases, and complete funder and organizational reporting.
Administer Coordinated Entry Standard Assessments and ensure participant enrollment in ONEHOME.
Participate in outreach and maintain relationships with external agencies.
Attend meetings, training, and workshops, and provide mentorship and training on best practices.
Promote physical and emotional safety, address guest conflicts, de-escalate crises, and engage emergency personnel when necessary.
Maintain confidentiality and perform duties in accordance with the Social Work Code of Ethics.
Use a personal vehicle for fieldwork, maintain consistent attendance, and cover shifts at residential programs as needed.
Work toward program outcomes, including shelter occupancy of at least 90%, housing exits, rehousing engagement, and timely resolution of safety concerns.