Bilingual Interim Housing Case Manager
About The Position
The Bilingual Interim Housing Case Manager works onsite at the Sanctuary Shelter in San Francisco and reports to the Interim Housing Site Manager. The role carries a caseload of up to 25 participants, conducts assessments, and collaborates with participants to create Individual Service Plans and action plans, with a primary focus on housing. The Case Manager meets with participants at least weekly to implement or review their plans and provides linkages and support across housing, income, health care, treatment, legal, employment, and other needs. The position involves documenting services and participant progress in electronic systems, maintaining complete and confidential records, supporting crisis response, and helping participants plan exits from the program. The Case Manager also provides backup coverage as directed and collaborates with Program Leadership to support compliance with County, State, and Federal requirements. This is a fully onsite, client-facing role; remote or work-from-home arrangements are not available. The work may involve stressful, demanding, or unpredictable circumstances, and employees are expected to follow safety, communication, de-escalation, training, and incident-reporting procedures.
Requirements
- One of the following: an associate degree in psychology, counseling, social work, or a related field and 3 years of relevant work experience; a CCSF Community Health Worker Certificate and 2–4 years of relevant work experience; or a high school diploma/GED and 4 years of relevant work experience.
- Experience working in integrated service teams using person-centered, harm-reduction, and trauma-informed approaches.
- Strong background working with individuals experiencing homelessness.
- Effective written and oral communication skills.
- Excellent organizational, time-management, and administrative skills.
- Excellent charting, recordkeeping, and professional writing skills.
- Knowledge of Microsoft Office programs and experience documenting services in electronic record systems.
- Ability to problem-solve and quickly assess and respond to situations including medical and psychiatric emergencies, conflict, de-escalation needs, and other crises.
- Ability to work with cultural humility in a diverse program and staff population.
- Excellent working knowledge of homelessness resources in San Francisco.
- Knowledge of and sensitivity to adults affected by substance abuse, domestic violence, incarceration, HIV/AIDS, mental health conditions including co-occurring disorders, and trauma.
- Ability to welcome and respect coworkers and participants as individuals with different backgrounds, perspectives, personalities, skills, life experiences, and knowledge.
- Fluency in written and spoken Spanish, including communication and comprehension.
- Must secure finger image screening and annual TB screening.
- Ability to sit for long periods at a desk and/or computer station.
- Must abide by ECS rules and regulations, including confidentiality.
Nice To Haves
- Lived experience is preferred, but not required.
Responsibilities
- Manage a caseload of up to 25 participants.
- Perform Individual Service Need assessments.
- Provide backup coverage for other case managers as directed by the Site Manager.
- Collaborate with participants to develop Individual Service Plans focused primarily on housing.
- Create action plans to help participants accomplish their goals.
- Report participant progress to Program Leadership as required.
- Provide case management linkages and support for housing, income, primary care, substance use treatment, behavioral health, legal, employment, clothing, and other resources.
- Meet with participants at least once a week and document sessions.
- Track and encourage participants to attend scheduled appointments.
- Enter documentation of assessments, services, crisis management, and discharge services into electronic systems in compliance with ECS practices.
- Maintain complete, confidential, professional, and up-to-date documentation in participant files.
- Assist participants with planned program exits through comprehensive discharge planning and appropriate referrals.
- Adhere to agency, state, and funder regulations and policies.
- Perform other duties as assigned.
Benefits
- Industry-leading healthcare benefits to support physical and mental well-being.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
