Housing Case Manager

Urban Peak Denver•Denver, CO

About The Position

The Housing Case Manager reports to the Assistant Housing Director and provides case management and supervision for youth in shelter or housing programs. Urban Peak serves youth experiencing homelessness, with needs ranging from relatively high functioning to significant behavioral health concerns. The role supports youth through assessments, individual service and aftercare plans, counseling, group and milieu programming, crisis support, documentation, and coordination with families and collaborating agencies. The position helps ensure that interactions, interventions, and environments are trauma-informed and emphasize the physical and emotional safety of youth and staff. Case Managers may work on-site and at off-site housing locations, and are expected to support Urban Peak’s mission through positive youth development, accurate client records, confidentiality, and effective communication with staff and partners.

Requirements

One of the following education and experience combinations: a master’s degree in social work, psychology, or child development and at least two years of treatment-oriented or case management experience; a bachelor’s degree in behavioral science, human services, or a related field and at least three years of experience working with children or youth; or five years of full-time experience with homeless or runaway youth.
Ability to connect with, work effectively with, and communicate in a culturally responsive manner with a diverse youth population.
Understanding of trauma-informed care and harm reduction principles and ability to implement these approaches.
Ability to manage multiple tasks and reprioritize based on agency and client needs, including in settings with interpersonal conflict and chaos.
Ability to collect data and maintain accurate, thorough client files and HMIS records; the role also uses Salesforce.
Strong oral and written communication skills, including the ability to negotiate and mediate in sensitive situations.
Ability to make sound decisions using available information while maintaining appropriate confidentiality.
Ability to function as part of an interdisciplinary team and work with collaborating agencies.
Team-oriented approach and ability to coordinate with departments and staff.
Ability to work autonomously at off-site housing.
Computer proficiency, including experience with Microsoft Office Suite applications such as Outlook, Word, PowerPoint, and Excel.
Must be insurable as a driver under Urban Peak’s auto liability policy to conduct agency business or transport youth in an Urban Peak vehicle or an approved personal vehicle.
Must pass federal and state background checks.
Must pass pre-employment TB screening and a pre-employment physical examination.
Must provide proof of education: high school diploma or official transcripts.

Nice To Haves

CAC II certification.
Experience with transitional housing programs.
Ability to communicate in a second language, such as Spanish, Vietnamese, or ASL; preferred but not required.
Lived experience reflective of the youth served; encouraged but not required.

Responsibilities

Meet with assigned youth to obtain their histories and complete assessments.
Provide individualized attention and guidance that supports youth’s social, emotional, and intellectual development.
Use trauma-informed care and positive youth development principles in work with youth.
Help youth and involved people identify safe, stable housing; develop individual service plans and aftercare plans; and work toward youth goals.
Conduct or participate in team meetings with people involved with youth.
Hold weekly counseling sessions to review progress, revise plans, and provide support and accountability.
Serve as a positive role model in support of Urban Peak’s goals.
Attend required training, staff meetings, and client reviews and prepare to discuss client issues.
Collaborate with other agencies on service delivery and stay current on relevant resources and developments.
Work with parents, legal guardians, or family members toward reunification when appropriate.
Provide trauma-informed milieu supervision to support the physical and emotional safety of youth and their environment.
Provide direction to youth on their service plans and programming that supports healthy relationships.
Support youth in maintaining a clean environment and completing daily chores and other milieu activities; maintain a welcoming presence and support youth entering the program.
Provide crisis intervention, phone counseling, and milieu support as needed.
Distribute medications in accordance with QMAP standards, if applicable.
Document services, including assessments, case notes, service plans, and services received, accurately in HMIS.
Collect and maintain accurate data on an ongoing basis.
Record relevant shift events in the Communication Log and communicate clearly with other staff about clients.
Maintain client confidentiality.
Report maintenance issues.

Benefits

100% employer-paid medical and dental plans, with buy-up plans available.
Vision plan.
Flexible Spending Plan for health and dependent care.
Accident coverage and critical care and hospitalization ancillary plan.
Employer-paid basic life and AD&D insurance.
Employee voluntary life insurance.
Employer-paid short-term and long-term disability.
Colorado Paid FAMLI Leave private plan, with employee and employer costs split 50/50.
403(b) retirement plan with 2% agency match.
Employer-paid RTD Eco Pass.
10 paid holidays.
48 hours of paid sick time.
120 hours of vacation to start, accrued.
Employee Assistance Program.
Second-language pay differential upon successfully passing a language exam.
Staff support for lateral growth through training and mentorship.