Bilingual Case Manager: Community Housing Programs

Volunteers of America Colorado•Denver, CO

12h•Onsite

About The Position

Volunteers of America Colorado is hiring a Bilingual Case Manager for its Rapid Rehousing Plus Care (RRH+C) and Shelter into Rapid Rehousing (SIRR) community housing programs. The programs serve individuals and families experiencing homelessness. The Case Manager provides housing assistance and wraparound case management in coordination with service providers across the Denver Metro Area, helping participants obtain and maintain permanent, stable housing. The position primarily serves monolingual Spanish-speaking families and individuals and requires fluency in Spanish and English. The role involves needs-based assessments, outreach, housing navigation and retention, referrals to income resources and public benefits, rental-assistance requests, landlord recruitment and mediation, and coordination with service providers and multidisciplinary teams. The Case Manager may accompany or transport participants to appointments and must use a personal vehicle to help participants secure and maintain housing throughout the seven-county Denver Metro area. The position is full-time, 40 hours per week, Monday through Friday, with some evenings required. It is based at 2877 Lawrence St., Denver, Colorado, and works in an open-office setting near other staff. The Case Manager honors participants’ choices, empowers them to pursue their own goals, and provides equitable, housing-focused services. The role also includes maintaining accurate records and data, understanding program and HUD rapid-rehousing requirements, contributing to team problem-solving, and providing training and mentorship to team members and community stakeholders. Work must be performed professionally, confidentially, and in accordance with the Social Work Code of Ethics. Employees must be able to perform essential functions with or without reasonable accommodation and without posing a direct safety or health threat.

Requirements

Fluency in Spanish and English, including speaking, reading, and writing; the position primarily serves monolingual Spanish-speaking families and individuals.
Bachelor’s degree in human services, social work, or a closely related field, or related experience.
Colorado driver’s license and state-mandated automobile insurance.
Ability and willingness to use a personal vehicle to provide services throughout the seven-county Denver Metro area.
Expert written, oral, and interpersonal communication skills in both English and Spanish.
High competency with Microsoft Office and cloud-based applications.
Familiarity with Motivational Interviewing and ability to exemplify its spirit.
Strong time-management and prioritization skills.
Crisis intervention and verbal de-escalation skills.
Strong organizational skills.
Ability to perform essential job functions with or without reasonable accommodation and without posing a direct threat to the safety or health of oneself or others.

Nice To Haves

Familiarity with current housing-market information, housing trends, and available resources.
Experience working with people experiencing literal homelessness.
Experience working independently and in a team-oriented, collaborative environment.

Responsibilities

Honor participants’ choices and ensure their ideas have a prominent role in programming.
Coordinate wraparound services with the team and community service providers.
Use standardized screening and assessment tools and complete needs-based screenings.
Provide intensive case management to households facing substantial barriers to obtaining or maintaining housing.
Collaborate with participants and empower them to achieve their self-identified goals.
Attend intakes, housing orientations, lease signings, and educational opportunities for participants.
Meet participants in the community and transport them for case-management purposes as needed.
Collect documents required to obtain and maintain housing, including identification, vital records, income documentation, and household-change information.
Assist participants with housing searches, rental applications, lease interpretation, tenant rights and responsibilities, and housing leads.
Maintain timely and accurate data-system entries and hard-copy files in accordance with grant guidelines and data-quality standards.
Help relocate clients as needed and secure emergency shelter.
Conduct community outreach to identify eligible households experiencing substantial barriers to housing stability.
Deliver equitable services using relevant evidence-based and housing-focused models, including Motivational Interviewing.
Maintain in-depth knowledge of program requirements, referral processes, support services, allowable costs, field best practices, and HUD rapid-rehousing standards.
Maintain knowledge of relevant resources and contribute to program-wide objectives as part of a diverse team.
Maintain specialized knowledge of the organization’s service-delivery database systems.
Support team members with problem analysis and solutions, and stay current on field issues and theories.
Attend orientations, trainings, educational programs, staff and community meetings, conferences, and workshops as applicable.
Train and mentor team members and community stakeholders on relevant service models and best practices.
Maintain confidentiality, collaborate effectively across teams, and perform duties in accordance with the Social Work Code of Ethics.
Perform other duties as assigned.