Bilingual Housing Case Manager

HIV Alliance•Eugene, OR

16h•Onsite

About The Position

The Housing Case Manager provides ongoing housing case management to clients enrolled in the Long-Term Rental Assistance Program in Lane County, including people who have experienced chronic homelessness. The role works in collaboration with Lane County Human Services Division and community partners, as part of a multidisciplinary team that includes Peer Support Specialists. The position supports clients in achieving short- and long-term housing stability goals by identifying barriers, building life skills, coordinating financial and rental assistance, assessing psychosocial needs, developing budgets and care plans, and connecting clients with benefits and community resources. Services may be provided by phone, in clients’ homes, in the community, or on a drop-in basis to reduce barriers to access. The position also coordinates access to support services through HIV Alliance and community partners. It uses Outlook, Cognito Forms, the Wellsky Homeless Management Information System, and financial assistance software. This is a 1.0 FTE, 40-hour-per-week, non-exempt position. It is in person and is not eligible for hybrid or remote work. The listed pay range is $23.00–$24.38 per hour; the posting notes a $1.50 bilingual differential for bilingual candidates, included in the stated range.

Requirements

Bachelor’s degree in social work or a related human services field, or two years of full-time case management experience, or an equivalent combination of relevant experience and education.
TB test; provided by the agency.
Valid Oregon driver’s license, or a valid out-of-state driver’s license with the ability to obtain an Oregon driver’s license within 30 days of establishing Oregon residency.
Driving record sufficient to be covered by the agency’s auto insurance policy.
Ability to pass the agency criminal background check.
Ability to obtain an OHA Application Assister ID; cost covered by the agency.
Ability to obtain a Food Handler’s Card; cost covered by the agency.
Ability to work effectively with others, handle stress appropriately, and maintain reliable attendance.
Ability to work flexible hours, including early mornings, evenings, and weekends.
Ability to work five days per week for a minimum of 40 hours per week.
Ability to work in loud, crowded, busy, or escalated environments.
Ability to drive safely at night and in various weather conditions.
Ability to perform the stated physical demands, including repetitive hand use, extended sitting or standing, bending and reaching, and lifting and carrying up to 25 pounds.

Responsibilities

Carry an active caseload of program-eligible clients and provide direct, one-on-one supportive case management and housing navigation in person, by phone, and on a drop-in basis.
Conduct program intakes and comprehensive assessments, identify client needs and barriers, and develop individualized service plans and goals.
Work with clients to identify housing-stability barriers and strategies to address them.
Help clients access health insurance, SNAP, TANF, Social Security, and other assistance programs.
Coordinate with internal and external partners, landlords, and property managers to facilitate access to housing, medical care, social services, mental health services, and public benefits.
Maintain accurate and timely documentation of client interactions, placements, services, and progress in agency and program databases.
Process and collect eligibility documents, including financial assistance documentation and Authorizations for Release of Information.
Respond to client crises, including eviction prevention and emergency relocation assistance, and provide follow-up.
Refer clients to local resources and follow up as needed.
Maintain working relationships with Lane County Human Services Division, property managers, housing authorities, and shelters to enhance housing placement opportunities.
Attend relevant community meetings and participate in ongoing training and professional development.
Assist with service coverage and events in other teams on occasion.
Comply with applicable program standards, guidelines, laws, and administrative rules.
Use a personal cell phone to run agency phone-system software and multifactor authentication.
Perform other assigned tasks, including training or cross-training staff as needed.
Travel occasionally across the service area to provide in-person services and transport oneself to job-related events and locations.