Case Manager: Community Housing Programs

Volunteers of America Colorado•Denver, CO

17h•Onsite

About The Position

Volunteers of America Colorado (VOAC) is hiring a Case Manager for its Rapid Rehousing Plus Care (RRH+C) and Shelter into Rapid Rehousing (SIRR) community housing programs. The programs serve individuals and families experiencing homelessness. The Case Manager provides housing assistance and wraparound case management in collaboration with service providers in the Denver Metro Area, helping participants obtain and maintain permanent, stable housing. The position primarily serves monolingual Spanish-speaking families and individuals and requires fluency in Spanish and English. The Case Manager conducts needs-based assessments and outreach; provides intensive, housing-focused case management; assists with housing navigation and retention; connects participants with income resources and public benefits; requests rental assistance; recruits and mediates with landlords; and collaborates with service providers and multidisciplinary teams. The role may include meeting and transporting participants in the community, accompanying them to appointments, assisting with relocation or emergency shelter, and collecting documents needed to secure and maintain housing. The position requires use of a personal vehicle throughout the seven-county Denver Metro area. The Case Manager maintains accurate and timely records in data systems and hard-copy files, follows grant guidelines and data-quality standards, and applies program requirements, relevant service models, Motivational Interviewing, and HUD rapid-rehousing standards. The role also includes attending trainings and meetings, supporting and mentoring team members and community stakeholders, maintaining confidentiality, and following the Social Work Code of Ethics. This is a full-time, 40-hour-per-week position, Monday through Friday, with some evenings possibly required. The position works in an open-office setting in close proximity to other staff. The listed pay range is $22.00–$24.00 per hour.

Requirements

Fluency in Spanish and English, including speaking, reading, and writing; the position primarily serves monolingual Spanish-speaking families and individuals.
Bachelor’s degree in human services, social work, or a closely related field, or related experience.
Colorado driver’s license and state-mandated automobile insurance.
Willingness to use a personal vehicle to provide services throughout the seven-county Denver Metro area.
Expert written, oral, and interpersonal communication skills in English and Spanish.
High competency with Microsoft Office and cloud-based applications.
Strong time-management, prioritization, and organizational skills.
Crisis intervention and verbal de-escalation skills.
Ability to use databases, including Homeless Management Information System and ServicePoint.
Ability to provide equitable and inclusive services and ensure participants have an active voice in programming.
Ability to perform essential job functions, with or without reasonable accommodation, without posing a direct threat to the safety or health of oneself or others.

Nice To Haves

Familiarity with current housing-market information, housing trends, and available resources.
Experience working with people experiencing literal homelessness.
Experience working independently and in a team-oriented, collaborative environment.
Familiarity with Motivational Interviewing and ability to exemplify its spirit.

Responsibilities

Honor clients’ choices and ensure their ideas have a prominent role in programming.
Coordinate wraparound services with the team and community service providers.
Use standardized screening and assessment tools and complete needs-based screenings.
Provide intensive case management to households facing significant barriers to obtaining or maintaining housing.
Collaborate with clients and empower them to achieve their self-identified goals.
Attend intakes, housing orientations, lease signings, and client educational opportunities.
Meet participants where they are, including in the community, and transport them for case management purposes as needed.
Collect documents needed to obtain and maintain housing, including identification, vital records, income documentation, and household-change documentation.
Assist clients with housing searches, rental applications, understanding leases and tenant rights and responsibilities, and identifying housing leads.
Maintain timely and accurate data-system entries and hard-copy files in accordance with grant guidelines and data-quality standards.
Help relocate clients as needed and secure emergency shelter.
Conduct community outreach to identify eligible households facing substantial barriers to housing stability.
Deliver equitable services using appropriate evidence-based and housing-focused service models, including Motivational Interviewing.
Maintain in-depth knowledge of program requirements, referral processes, support services, allowable costs, relevant best practices, and HUD rapid-rehousing standards.
Maintain knowledge of relevant resources and contribute to program objectives as part of a diverse team.
Maintain specialized knowledge of the organization’s service-delivery database systems.
Support team members in analyzing and solving problems and stay current on issues and theories in the field.
Attend orientations, trainings, education programs, staff and community meetings, conferences, and workshops as requested and applicable.
Train and mentor team members and community stakeholders on best practices in relevant service models and practices.
Maintain confidentiality, collaborate effectively across teams, and perform duties professionally in accordance with the Social Work Code of Ethics.
Perform other duties as assigned.