Bilingual Case Manager- Enlightenment Plaza #2

The People Concern•Los Angeles, CA

7d•Onsite

About The Position

The Bilingual Case Manager supports Clients’ housing stability, self-sufficiency, and community integration using evidence-based practices such as harm reduction, housing first, and trauma-informed care. The role partners with Clients experiencing homelessness to assess and address barriers to housing placement. After Clients find best-fit housing, the Case Manager implements interventions to support housing retention and coordinates services tailored to individual needs. The Case Manager also helps Clients develop independent living and other life skills needed to transition from homelessness into permanent housing. This full-time, non-exempt, non-management position is based at Enlightenment Plaza #2 (Montesquieu Manor) in Los Angeles and is 100% onsite, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. The position reports to the Program Manager and serves the Permanent Housing Department’s Housing Retention program.

Requirements

Proficient Spanish language skills sufficient to engage monolingual Spanish-speaking Clients in the same capacity as English-speaking Clients; must be able to substantiate language proficiency.
High school diploma, GED, or equivalent.
Ability to work in a high-tolerance harm reduction model with Clients experiencing multiple barriers.
Valid California driver’s license, reliable car, auto insurance, and an acceptable driving record.
Willingness and ability to transport Clients in a personal vehicle.

Nice To Haves

Bachelor’s degree.
At least two years of experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
Demonstrated knowledge of case management.

Responsibilities

Maintain a caseload of approximately 20 high-acuity Clients for intensive case management services, or up to 40 Clients if they are low acuity.
Build relationships with Clients to facilitate independence and maintenance of improved physical and mental health.
Collaborate with LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to improve coordination within Clients’ treatment teams.
Engage Clients and implement interventions emphasizing Client choice, harm reduction, and psychosocial rehabilitation, guided by trauma-informed care, housing first principles, and professional boundaries.
Assist with Client screening, intake, enrollment, and orientation to program policies and goals.
Complete comprehensive biopsychosocial and functional needs assessments to guide individualized treatment planning.
Complete quarterly collaborative goal plans with Clients to target improvements in quality of life and health outcomes.
Write and maintain accurate, complete, and current progress notes and electronic database records as required by the program and funding sources.
Ensure physical Client charts are complete, accurate, current, and filed according to agency, department, and funder expectations.
Maintain confidentiality of Client information in accordance with HIPAA and internal agency guidelines.
Assist Clients in applying for and obtaining benefits to which they are entitled.
Coordinate appointments, transportation, and follow-up services for primary health care, mental health care, substance use services, and other local resources.
Transport Clients in a personal vehicle to agencies and healthcare providers in the greater Los Angeles area.
Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and community socialization.
Communicate effectively with property managers and other third-party partners.
Work cooperatively with the multidisciplinary team, including participating in weekly staff meetings, individual supervision, and trainings.
Adapt workload as directed by the supervisor in response to funder expectations.
Perform other duties as assigned.