Bilingual Case Manager- Enlightenment Plaza #2
About The Position
The Bilingual Case Manager supports clients’ housing stability, self-sufficiency, and community integration using evidence-based practices, including harm reduction, Housing First, and trauma-informed care. The position works with clients experiencing homelessness to assess and address barriers to housing placement, then supports recently housed clients with interventions to help them retain housing and access services tailored to their needs. The Case Manager also helps clients develop independent living and other life skills that support their transition into permanent housing. The role maintains a caseload of approximately 20 high-acuity clients, or up to 40 low-acuity clients, and coordinates with clients, treatment teams, government agencies, property managers, and other community partners. It is based 100% onsite at Enlightenment Plaza #2 in Los Angeles and combines field and office work. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position is full-time, non-exempt, and non-management.
Requirements
- Proficient Spanish language skills sufficient to engage monolingual Spanish-speaking clients in the same capacity as English-speaking clients; must be able to substantiate proficiency.
- High school diploma, GED, or equivalent.
- Ability to work in a high-tolerance harm-reduction model with clients experiencing multiple barriers.
- Valid California driver’s license, reliable car, auto insurance, and an acceptable driving record.
- Willingness and ability to transport clients in a personal vehicle.
Nice To Haves
- Bachelor’s degree, or at least two years of experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
- Demonstrated knowledge of case management.
Responsibilities
- Maintain a caseload of approximately 20 high-acuity clients for intensive case management, or up to 40 low-acuity clients.
- Build relationships with clients to support independence and improved physical and mental health.
- Coordinate with Los Angeles County Department of Mental Health and Department of Health Services programs and clients’ treatment teams.
- Engage clients and implement interventions centered on client choice, harm reduction, psychosocial rehabilitation, trauma-informed care, Housing First principles, and professional boundaries.
- Assist with client screening, intake, enrollment, and orientation to program policies and goals.
- Complete comprehensive biopsychosocial and functional-needs assessments to guide individualized treatment planning.
- Complete quarterly collaborative goal plans with clients focused on quality of life and health outcomes.
- Maintain accurate, complete, and current progress notes and data in electronic databases, and ensure physical client charts are complete and properly filed.
- Protect client confidentiality in accordance with HIPAA and agency guidelines.
- Help clients apply for and obtain eligible benefits.
- Coordinate appointments, transportation, and follow-up services for primary health care, mental health care, substance use services, and other local resources.
- Transport clients in a personal vehicle to agencies and health care providers in the greater Los Angeles area.
- Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and community socialization.
- Communicate effectively with property managers and other third-party partners.
- Collaborate with the multidisciplinary team, including participating in weekly staff meetings, individual supervision, and trainings.
- Adapt workload as directed by the supervisor in response to funder expectations.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance and basic accidental death and dismemberment coverage
- 403(b) retirement plan with matching
- Paid holidays
- Paid vacation days
- Paid sick days
- Employee Assistance Program (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Voluntary short- and long-term disability
- Voluntary pet insurance
- Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
- The People Concern University and certificates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
