Bilingual Case Manager, Project Based Housing - Enlightenment Plaza

The People Concern • Los Angeles, CA

1d • $24 - $27 • Onsite

About The Position

The Bilingual Case Manager supports clients’ housing stability, self-sufficiency, and community integration through evidence-based practices, including harm reduction, Housing First, and trauma-informed care. The role serves clients experiencing homelessness by assessing barriers to housing placement and, after clients find suitable housing, providing interventions to help them retain housing and coordinating services tailored to their individual needs. The Case Manager also teaches independent living and life skills that support the transition from homelessness to permanent housing.

The position maintains a caseload of approximately 20 high-acuity clients, or up to 40 low-acuity clients. It involves screening, intake and enrollment; assessment and collaborative treatment planning; documentation and confidentiality; benefits assistance; coordination of health care, substance use services, transportation and community resources; and direct client transportation in the employee’s personal vehicle. The Case Manager works with clients, property managers, third-party partners, county agencies and a multidisciplinary team.

This is a full-time, non-exempt, non-management position based at Enlightenment Plaza #3 (Voltaire Villas), 320 N. Juanita Ave., Los Angeles, CA 90004. The position is 100% onsite, Monday through Friday, 8:00 a.m. to 4:30 p.m., with a combination of field and office work.

Requirements

• Proficient Spanish-language skills sufficient to serve monolingual Spanish-speaking clients in the same capacity as English-speaking clients; proficiency must be substantiated.
• High school diploma, GED or equivalent.
• Ability to work within a high-tolerance harm reduction model with clients experiencing multiple barriers.
• Valid California driver’s license, reliable car, auto insurance and an acceptable driving record.
• Willingness and ability to transport clients in a personal vehicle.

Nice To Haves

• Bachelor’s degree, or at least two years of experience working with homeless individuals, preferably people living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
• Demonstrated knowledge of case management.

Responsibilities

• Maintain an intensive case management caseload of approximately 20 high-acuity clients, or up to 40 low-acuity clients.
• Build relationships with clients that foster independence and support improved physical and mental health.
• Coordinate with LA County Department of Mental Health and Department of Health Services programs and clients’ treatment teams.
• Engage clients and implement interventions guided by client choice, harm reduction, psychosocial rehabilitation, trauma-informed care, Housing First principles and professional boundaries.
• Assist with client screening, intake, enrollment and orientation to program policies and goals.
• Conduct comprehensive biopsychosocial and functional needs assessments to inform individualized treatment planning.
• Complete quarterly collaborative goal plans with clients to improve quality of life and health outcomes.
• Maintain accurate, complete and current progress notes and data in required electronic databases.
• Ensure client records are complete, accurate, current and filed according to agency, department and funder expectations.
• Protect client confidentiality in accordance with HIPAA and internal agency guidelines.
• Help clients apply for and obtain benefits for which they are eligible.
• Coordinate appointments, transportation and follow-up services for primary health care, mental health care, substance use services and other local resources.
• Transport clients in a personal vehicle to agencies and health care providers in the greater Los Angeles area.
• Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance and community socialization.
• Communicate effectively with property managers and other third-party partners.
• Participate in weekly staff meetings, individual supervision and trainings, and work collaboratively with the multidisciplinary team.
• Adapt workload as directed by a supervisor in response to funder expectations.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance and Accidental Death & Dismemberment coverage
• 403(b) retirement plan with matching
• Paid holidays
• Paid vacation days
• Paid sick days
• Employee Assistance Program (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Voluntary short- and long-term disability
• Voluntary pet insurance
• Corporate discounts on hotels, theme parks, concerts, movies, restaurants and more
• The People Concern University and certificates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED