Case Manager, LEAD ODR - Campion

The People Concern•Santa Monica, CA

2d•Onsite

About The Position

The Case Manager works in partnership with the LEAD team to assist vulnerable and chronically homeless individuals referred from the LAPD Pacific Division. The role identifies and engages clients, provides case management and resource referrals, and offers aftercare and follow-up support once clients are housed. The program aims to connect people experiencing frequent police contact related to homelessness with services that can help prevent entry into jail and the criminal justice system. The Case Manager provides information and support to program members and helps them access appropriate resources and services. The position is based at Campion and is 100% onsite, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. Work involves a combination of field and office settings, including local travel and work in busy, loud environments and exposure to weather and other outdoor elements.

Requirements

High school diploma, GED, or equivalent.
Valid California driver’s license, reliable car, auto insurance, and an acceptable driving record.
Willingness and ability to transport clients in a personal vehicle.
Demonstrated knowledge of and experience with issues affecting the population served, including homelessness, mental illness, substance abuse, medical issues, and domestic violence.
Willingness to work within a high-tolerance Harm Reduction model with clients who face multiple barriers.
Working knowledge of Los Angeles County agencies serving people experiencing homelessness.
Strong human relations and communication skills, including the ability to act professionally regardless of circumstances.
Skill in non-violent crisis intervention.
Ability to self-motivate and organize time effectively and efficiently.
Computer literacy and ability to use a computerized database system for information management.
Passion for working with the population served.
Ability to work as part of an interdisciplinary team.

Nice To Haves

Bachelor’s degree; or at least two years of experience working with homeless individuals, preferably people living with mental illness and/or substance addictions; or an equivalent combination of education and experience.

Responsibilities

Identify, engage, and support LEAD clients living on the streets in Pacific Division, particularly those with medical, psychiatric, or addiction-related needs.
Collaborate with team members to remove barriers to permanent housing, including helping clients obtain identification, legal aid, benefits assistance, and life skills.
Work with the team to identify appropriate services based on each client’s physical and cognitive needs.
Provide case management and aftercare or follow-up services to clients placed in permanent housing.
Report statistics and program updates for reporting purposes.
Provide initial contact, needs assessment, information, education, and referrals to people experiencing homelessness.
Provide case management, basic services, and advocacy for clients.
Refer clients to appropriate services, such as health care, mental health services, and interim housing.
Develop effective, trusting relationships with clients to facilitate service delivery.
Collaborate with LEAD ODR team members and outside agency staff to connect clients with appropriate services.
Maintain accurate electronic records, client files, and statistical information.
Attend staff meetings, trainings, and retreats.
Participate in OWG and other community meetings as assigned.