Case Manager, LEAD ODR - Campion
About The Position
The Case Manager works in partnership with the LEAD team to assist vulnerable and chronically homeless individuals referred from the LAPD Pacific Division. The role identifies, engages, and supports clients, including providing aftercare and follow-up after clients are housed. LEAD aims to connect people experiencing frequent police contact related to homelessness with services that can help prevent entry into jail and the criminal justice system. The Case Manager provides information, support, case management, advocacy, and referrals to program members, helping them connect with appropriate resources and services. The role works with LEAD team members and outside agencies, maintains accurate client records and statistics, and participates in team and community activities. The work takes place in a combination of field and office environments and involves regular interaction with clients who may have medical, psychiatric, addiction, or other complex needs.
Requirements
- High school diploma, GED, or equivalent.
- Valid California driver’s license, reliable car, auto insurance, and an acceptable driving record.
- Willingness and ability to transport clients in a personal vehicle.
- Demonstrated knowledge of and experience with issues faced by the population served, including homelessness, mental illness, substance abuse, medical issues, and domestic violence.
- Willingness to work within a high-tolerance Harm Reduction model with clients who have multiple barriers.
- Working knowledge of Los Angeles County agencies serving homeless people.
- Excellent human relations and communication skills, with the ability to act professionally regardless of circumstances.
- Skill in non-violent crisis intervention.
- Ability to self-motivate and organize time effectively and efficiently.
- Computer literacy and ability to use a computerized database system for information management.
- Passion for working with the population served.
- Ability to work as part of an interdisciplinary team.
Nice To Haves
- Bachelor’s degree.
- At least two years of experience working with homeless individuals, preferably people living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
Responsibilities
- Identify, engage, and support LEAD clients living on the streets in Pacific Division, focusing on people vulnerable due to medical, psychiatric, or addiction needs.
- Collaborate with team members to remove barriers to permanent housing, including helping clients obtain identification, legal aid, benefits assistance, and life skills.
- Work as part of a team to identify appropriate services based on each individual’s physical and cognitive needs.
- Provide case management and aftercare or follow-up services to clients placed in permanent housing.
- Report statistics and updates for reporting purposes.
- Provide initial contact, needs assessments, information, education, and referrals to homeless individuals.
- Provide case management, basic services, and advocacy for clients.
- Refer clients to appropriate services, including health, mental health, and interim housing services.
- Develop trusting relationships with clients to facilitate services.
- Collaborate with LEAD ODR team members and outside agency staff to connect clients with appropriate services.
- Maintain accurate electronic records, client files, and statistical information.
- Attend staff meetings, trainings, and retreats.
- Participate in OWG and other community meetings as assigned.
- Transport clients in the employee’s personal vehicle.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 403(b) retirement plan with matching
- Paid holidays
- Paid vacation days
- Paid sick days
- Employee Assistance Program (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic life and Accidental Death & Dismemberment (AD&D) insurance
- Voluntary short- and long-term disability
- Voluntary pet insurance
- Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
- The People Concern University and certificates
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
