Case Manager, ODR Scattered Site - The Nest

The People Concern•Los Angeles, CA

3d•Onsite

About The Position

The Case Manager provides Intensive Case Management Services in partnership with the Department of Health and the Office of Diversion and Re-entry. The role supports clients recently released from jail who are experiencing homelessness, helping coordinate their release and attain permanent supportive housing in the community. The Case Manager provides intensive, field-based case management to clients facing complex trauma and medical, mental health, and substance use barriers. Clients may remain in the program as long as they require subsidized housing. The position serves a caseload of approximately 15 justice-involved clients and uses a “Whatever It Takes” model emphasizing client choice, harm reduction, trauma-informed care, and psychosocial rehabilitation. The work combines field and office settings in the greater Los Angeles area and includes transporting clients in the Case Manager’s vehicle to agencies and healthcare providers. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The role is full-time, non-exempt, and non-management, and reports to the Program Manager.

Requirements

Minimum of two years of case management experience working with people experiencing homelessness, preferably people living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
Valid California driver’s license, reliable car, auto insurance, and an acceptable driving record.
Ability to pass a background check for jail clearance.
Ability to transport clients in a personal vehicle.
Demonstrated knowledge of case management.
Ability to work within a high-tolerance harm reduction model with clients facing multiple barriers.
Skill in non-violent crisis intervention.
Computer literacy and ability to use computerized databases for client file management, with basic Microsoft Word, Outlook, and Excel skills.
Strong attention to detail and time management, organizational, written, verbal, interpersonal, and computer skills.
Ability to obtain and maintain CPR/First Aid certification.

Nice To Haves

Bachelor’s degree preferred.
Minimum typing speed of 30 words per minute preferred.

Responsibilities

Manage a diverse caseload of 15 justice-involved clients experiencing homelessness and barriers such as complex trauma, medical and mental health needs, and substance use.
Maintain weekly contact with all clients and record contacts in a County-approved database.
Provide case management consistent with the “Whatever It Takes” model, emphasizing customer choice, harm reduction, trauma-informed care, and psychosocial rehabilitation.
Link clients to medical, mental health, substance abuse, and vocational resources, and assist them in obtaining benefits for which they are eligible.
Participate in court hearings and submit court progress reports.
Ensure each client has an up-to-date, comprehensive biopsychosocial assessment.
Collaborate with clients on goal plans to improve well-being and housing stability, reviewing and updating plans quarterly and when goals are completed.
Maintain complete, accurate, and current client files and required information in agency records and electronic databases.
Document client contacts in PIP format (Purpose, Intervention, Plan) and meet Housing Department productivity expectations.
Maintain the confidentiality of client files in accordance with HIPAA and applicable guidelines.
Coordinate client appointments, transportation, and follow-up services for primary healthcare, mental healthcare, recovery services, and other community resources.
Transport clients in the Case Manager’s vehicle to agencies and healthcare providers in the greater Los Angeles area to increase community support and reintegration.
Build effective, trusting relationships with clients, facilitating independence and improved physical and mental health.
Maintain current knowledge of community resources and use them to provide comprehensive wrap-around services.
Assist clients with daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, community involvement, and recovery progress.
Work cooperatively with the staff team, including participating in weekly staff meetings and trainings.