Case Manager, Scattered Site Housing - Santa Monica

The People Concern•Santa Monica, CA

1d•Onsite

About The Position

The Intensive Case Management Services (ICMS) Case Manager works as part of a multidisciplinary team and travels to multiple locations in the greater Los Angeles area to help clients attain and sustain permanent housing in partnership with the Department of Homeless Services and Housing (HSH). The role assesses housing stability, provides stabilization services, and coordinates services tailored to clients’ housing, health, mental health, and income needs. The Case Manager works with a diverse caseload of clients facing barriers such as homelessness, complex trauma, medical and mental health needs, and substance use. Services follow the “Whatever It Takes” model, emphasizing customer choice, harm reduction, trauma-informed care, and psychosocial rehabilitation. The position is based at the Cloverfield Services Center in Santa Monica and combines field and office work. It is full-time, hourly, non-exempt, and non-management, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. The role reports to the Program Manager.

Requirements

Bachelor’s degree preferred; alternatively, at least two years of case management experience working with people experiencing homelessness, preferably people living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
Valid California driver’s license, reliable car, auto insurance, and acceptable driving record.
Ability to transport clients in the employee’s vehicle.
Demonstrated knowledge of case management.
Ability to work in a high-tolerance harm reduction model with clients who have multiple barriers.
Skill in non-violent crisis intervention.
Computer literacy and ability to use computerized databases for client-file management; basic Microsoft Word, Outlook, and Excel skills.
Strong attention to detail and time-management, organizational, written, verbal, interpersonal, and computer skills.
Ability to obtain and maintain CPR/First Aid certification.

Nice To Haves

Minimum typing speed of 30 WPM.
Bachelor’s degree.

Responsibilities

Work with clients experiencing homelessness and other barriers, including complex trauma, medical and mental health needs, and substance use.
Provide case management consistent with the “Whatever It Takes” model, including customer choice, harm reduction, trauma-informed care, and psychosocial rehabilitation.
Ensure each client has an up-to-date, comprehensive biopsychosocial assessment and use it collaboratively to create individualized case management plans.
Develop creative goals with clients to improve well-being and housing stability; review and update plans quarterly and when goals are completed.
Maintain complete, accurate, current client files and required records in agency systems and electronic databases.
Document all client contacts in PIP format (Purpose, Intervention, Plan) and meet Housing Department productivity expectations.
Coordinate with DHS and community partners to connect clients with primary health care and insurance.
Maintain confidentiality of client files in accordance with HIPAA and applicable guidelines.
Coordinate appointments, transportation, and follow-up for clients accessing health care, mental health care, recovery services, and other community resources.
Transport clients in the Case Manager’s vehicle to agencies and healthcare providers in the greater Los Angeles area.
Build trusting relationships with clients, supporting independence and improved physical and mental health.
Assist with client screening, assessment, enrollment, and orientation to program policies, resources, and goals.
Maintain knowledge of community resources and use them to provide comprehensive wrap-around services.
Assist clients with daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, community involvement, and recovery progress.
Work cooperatively with the staff team, including participating in weekly staff meetings and staff trainings.