Case Manager, Scattered Site Housing - Santa Monica

The People Concern • Los Angeles, CA

3d • $24 - $27 • Onsite

About The Position

The Intensive Case Management Services (ICMS) Case Manager is part of a multidisciplinary team and travels to multiple locations in the greater Los Angeles area to help clients attain and sustain permanent housing in partnership with the Department of Homeless Services and Housing (HSH). The role assesses housing stability, provides stabilization services, and coordinates services that address clients’ housing, health, mental health, and income needs.

The Case Manager works with clients experiencing homelessness and other barriers, using a “Whatever It Takes” approach that emphasizes customer choice, harm reduction, trauma-informed care, and psychosocial rehabilitation. The position develops individualized case management and goal plans with clients, maintains accurate records, coordinates access to community and health resources, and supports clients’ independence, well-being, and housing stability. The position reports to the Program Manager and combines field and office work.

Requirements

• A bachelor’s degree, or at least two years of case management experience working with people experiencing homelessness, preferably people living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
• Valid California driver’s license, reliable vehicle, auto insurance, and acceptable driving record.
• Ability to transport clients in the employee’s vehicle.
• Demonstrated knowledge of case management.
• Ability to work within a high-tolerance harm reduction model with clients facing multiple barriers.
• Skill in non-violent crisis intervention.
• Computer literacy and ability to use computerized databases for client file management, with basic Microsoft Word, Outlook, and Excel skills.
• Strong attention to detail and time-management, organizational, written, verbal, interpersonal, and computer skills.
• Ability to obtain and maintain CPR/First Aid certification.

Nice To Haves

• Bachelor’s degree.
• Typing speed of at least 30 WPM.

Responsibilities

• Work with a diverse caseload of marginalized clients experiencing homelessness, complex trauma, medical and mental health concerns, and substance use.
• Provide case management consistent with the “Whatever It Takes” model, including customer choice, harm reduction, trauma-informed care, and psychosocial rehabilitation.
• Ensure each client has an up-to-date biopsychosocial assessment and use it collaboratively to create individualized case management plans.
• Develop creative goal plans with clients to improve well-being and housing stability; review and update plans quarterly and when goals are completed.
• Maintain complete, accurate, and current client files, required documents, and data in agency records and electronic databases.
• Document client contacts in PIP format (Purpose, Intervention, Plan) and meet Housing Department productivity expectations.
• Coordinate with DHS and community partners to connect clients with primary health care and insurance.
• Maintain confidentiality of client files under HIPAA and applicable guidelines.
• Coordinate appointments, transportation, and follow-up services for clients accessing health care, mental health care, recovery services, and community resources.
• Transport clients in the employee’s vehicle to agencies and health care providers in the greater Los Angeles area.
• Build trusting relationships that support client independence and improved physical and mental health.
• Assist with client screening, assessment, enrollment, and orientation to program policies, resources, and goals.
• Maintain knowledge of community resources and use them to provide comprehensive wrap-around services.
• Support clients with daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, community involvement, and recovery progress.
• Collaborate with the staff team, including participating in weekly staff meetings and staff trainings.
• Demonstrate expected staff behaviors, including role modeling, responsibility, ongoing learning, receptiveness to feedback, respect, and collaboration.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Retirement planning (403b) with matching
• Paid holidays
• Paid vacation days
• Paid sick days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic life and Accidental Death & Dismemberment (AD&D) coverage
• Voluntary short- and long-term disability
• Voluntary pet insurance
• Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
• The People Concern University and certificates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level