Case Manager, ODR Scattered Site - The Nest
About The Position
The Case Manager provides Intensive Case Management Services (ICMS) in partnership with the Department of Health (DHS) and the Office of Diversion and Re-entry (ODR) Team. The role supports clients recently released from jail who are experiencing homelessness by coordinating release and helping them attain permanent supportive housing in the community. The Case Manager provides intensive, field-based case management to clients with complex trauma and medical, mental health, and substance use barriers. Clients may remain in the program as long as they require subsidized housing. The position serves a caseload of approximately 15 justice-involved clients and provides services guided by the “Whatever It Takes” model, emphasizing customer choice, harm reduction, trauma-informed care, and psycho-social rehabilitation. The role coordinates health care, recovery, vocational, and community resources; assists clients with benefits, appointments, transportation, daily activities, and housing stability; and maintains thorough documentation and client records. The work combines field and office settings and includes transporting clients in the Case Manager’s vehicle to agencies and health care providers in the greater Los Angeles area. This is a full-time, non-exempt, non-management position reporting to the Program Manager. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The listed location is The Nest, 222 South Hill St., 7th Floor, Los Angeles, CA 90012.
Requirements
- Bachelor’s degree preferred, or at least two years of case management experience working with people experiencing homelessness, preferably people living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
- Valid California driver’s license, reliable car, auto insurance, and acceptable driving record.
- Ability to pass a background check for jail clearance.
- Ability to transport clients in your vehicle.
- Demonstrated knowledge of case management.
- Ability to work in a high-tolerance harm-reduction model with clients who have multiple barriers.
- Skill in non-violent crisis intervention.
- Computer literacy and ability to use computerized databases for client file management, with basic Microsoft Word, Outlook, and Excel skills.
- Detail-oriented, with strong time management, organizational, written, verbal, interpersonal, and computer skills.
- Ability to obtain and maintain CPR/First Aid certification.
Nice To Haves
- Minimum typing speed of 30 WPM.
- Bachelor’s degree.
Responsibilities
- Manage a diverse caseload of 15 justice-involved clients experiencing homelessness and barriers including complex trauma, medical and mental health needs, and substance use.
- Maintain weekly contact with all clients and document contact in the County-approved database.
- Provide case management consistent with the “Whatever It Takes” model, including customer choice, harm reduction, trauma-informed care, and psycho-social rehabilitation.
- Link clients to medical, mental health, substance abuse, vocational, and other appropriate community resources.
- Assist clients in obtaining benefits to which they are entitled.
- Participate in court hearings and submit court progress reports.
- Ensure each client has an up-to-date, comprehensive biopsychosocial assessment.
- Develop goal plans with clients to improve well-being and housing stability; review and update plans quarterly and when goals are completed.
- Maintain complete, accurate, and current client files, required documents, and data in agency records and electronic databases.
- Document client contacts in PIP (Purpose, Intervention, Plan) format and meet Housing Department productivity expectations.
- Maintain client confidentiality in accordance with HIPAA and applicable guidelines.
- Coordinate appointments, transportation, and follow-up services for health care, mental health care, recovery services, and community resources.
- Transport clients in the Case Manager’s vehicle to agencies and health care providers in the greater Los Angeles area.
- Build trusting relationships that support client independence and improved physical and mental health.
- Maintain knowledge of community resources and use them to provide comprehensive, wrap-around services.
- Assist clients with daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, community involvement, and recovery progress.
- Work cooperatively with the staff team and participate in weekly staff meetings and staff trainings.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 403(b) retirement plan with matching
- Paid holidays
- Paid vacation days
- Paid sick days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic life insurance and Accidental Death & Dismemberment (AD&D)
- Voluntary short- and long-term disability
- Voluntary pet insurance
- Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
- The People Concern University and certificates
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
