Senior Case Manager, Project Based Housing - SPA 4

The People Concern•Montebello, CA

8d•Onsite

About The Position

The Senior Case Manager supports housing stability, self-sufficiency, and community integration for clients who have experienced homelessness, using evidence-based practices such as harm reduction, Housing First, and trauma-informed care. In partnership with clients, the role identifies barriers to stable housing, implements interventions that support appropriate housing and retention, coordinates individualized internal and external services, and helps clients develop life skills needed to transition into permanent housing. As a leadership partner, the Senior Case Manager supports collaboration among regional program teams, the Housing Department, funders, property managers, developers, and other project-based housing partners. The role also assists with onboarding and training case management staff. The position is based at project housing locations in Los Angeles and Montebello, is 100% onsite, and follows a Monday–Friday, 8:00 a.m.–4:30 p.m. schedule. It is full-time, non-exempt, and non-management.

Requirements

High school diploma, GED, or equivalent.
At least three years of experience related to or in case management.
Valid California driver’s license, reliable vehicle, current automobile insurance, and an acceptable driving record.
Willingness and ability to transport clients in a personal vehicle.
Ability to work within a high-tolerance harm-reduction model with clients experiencing multiple barriers.

Nice To Haves

Bachelor’s degree.
At least two years of experience working with people experiencing homelessness, preferably people living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
Demonstrated knowledge of case management.
Experience working with people experiencing homelessness, preferably people living with mental illness and/or substance addictions.

Responsibilities

Maintain an approximately 20-client caseload for intensive case management, or up to 40 clients for low-acuity services; caseloads may rotate or be split between buildings based on regional needs.
Build relationships with clients to support independence and improved physical and mental health.
Coordinate with Los Angeles County Department of Mental Health and Department of Health Services programs as part of clients’ treatment teams.
Engage clients and implement interventions that emphasize client choice, harm reduction, psychosocial rehabilitation, trauma-informed care, Housing First principles, and professional boundaries.
Assist with client screening, intake, enrollment, and orientation to program policies and goals.
Complete biopsychosocial and functional-needs assessments to guide individualized treatment planning.
Develop quarterly collaborative goal plans with clients to improve quality of life and health outcomes.
Maintain accurate, complete, and current progress notes and electronic data required by the program and funders.
Ensure client physical charts are complete, accurate, current, and filed in accordance with agency, department, and funder expectations.
Protect client confidentiality in accordance with HIPAA and internal agency guidelines.
Help clients apply for and obtain benefits to which they are entitled.
Coordinate appointments, transportation, and follow-up services for primary health care, mental health care, substance-use services, and other local resources.
Transport clients in a personal vehicle to agencies and health care providers in the greater Los Angeles area.
Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and community socialization.
Communicate effectively with property managers and other third-party partners.
Participate in weekly staff meetings, individual supervision, and trainings as part of a multidisciplinary team.
Adapt workload as directed by the supervisor to meet funder expectations.
Work with regional leadership to develop site-based meeting agendas, including retention, group-supervision, and community meetings, and take notes when appropriate.
Support internal trackers and databases, including the Teams page, PHI tracker, and 4 Step Housing Retention tracker.
Maintain a healthy workspace, including supply orders and assessments for HIPAA and safety compliance.
Partner with regional leaders on quality assurance, including quarterly assessment reviews, chart reviews, and acuity-level reviews.
Support oversight of Narcan promotion, access, and logs.
Provide shadowing, onboarding, and other role-specific training to staff as directed by the supervisor.
Work with site-based leadership to assess training needs and coordinate or provide training to the team.
Provide client or administrative coverage based on regional needs.
Perform other duties as assigned.