Case Manager - Washington Crossing (SPA 4)

The People Concern•Los Angeles, CA

2d•$24 - $27•Onsite

About The Position

The Case Manager supports Clients’ housing stability, self-sufficiency, and community integration using evidence-based practices such as harm reduction, housing first, and trauma-informed care. The role partners with Clients experiencing homelessness to assess and address barriers to housing placement. After Clients find suitable housing, the Case Manager implements interventions to support housing retention and coordinates services tailored to individual needs. The Case Manager also helps Clients develop independent living and other life skills needed to transition successfully from homelessness into permanent housing. This position maintains an approximately 20-person caseload for intensive case management, with caseloads up to 40 for lower-acuity Clients. It works with Clients and multidisciplinary partners, including Los Angeles County Department of Mental Health and Department of Health Services programs, to coordinate care and services. The role is based at Washington Crossing in Los Angeles and combines field and office work. It is 100% onsite, Monday through Friday, 8:00 a.m. to 4:30 p.m., and is full-time, non-exempt, and non-management.

Requirements

High school diploma, GED, or equivalent.
A minimum of two years’ experience working with homeless individuals, preferably people living with mental illness and/or substance addictions, or an equivalent combination of education and experience; a bachelor’s degree is preferred.
Ability to work in a high-tolerance harm reduction model with Clients experiencing multiple barriers.
Valid California driver’s license, reliable car, auto insurance, and an acceptable driving record.
Willingness and ability to transport Clients in a personal vehicle.

Nice To Haves

Bachelor’s degree.
Demonstrated knowledge of case management.

Responsibilities

Maintain a caseload of approximately 20 high-acuity Clients for intensive case management, or up to 40 Clients if low acuity.
Build relationships with Clients that facilitate independence and improved physical and mental health.
Collaborate with LA County Department of Mental Health and Department of Health Services programs to coordinate the Clients’ treatment teams.
Engage Clients and implement interventions emphasizing Client choice, harm reduction, psychosocial rehabilitation, trauma-informed care, housing first principles, and professional boundaries.
Assist with Client screening, intake, and enrollment, including orientation to program policies and goals.
Complete comprehensive biopsychosocial and functional-needs assessments to guide individualized treatment planning.
Complete quarterly collaborative goal plans with Clients to target improvements in quality of life and health outcomes.
Maintain accurate, complete, and current progress notes and data in electronic databases, as required by program and funding sources.
Ensure Client documents in physical charts are complete, accurate, current, and filed according to agency, department, and funder expectations.
Maintain confidentiality of Client information in accordance with HIPAA and internal agency guidelines.
Help Clients apply for and obtain benefits to which they are entitled.
Coordinate appointments, transportation, and follow-up services for primary health care, mental health care, substance-use services, and other local resources.
Transport Clients in a personal vehicle to agencies and healthcare providers in the greater Los Angeles area to reduce access barriers and support community reintegration.
Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization in Clients’ communities.
Communicate effectively with property managers and other third-party partners.
Work cooperatively with the multidisciplinary team, including participating in weekly staff meetings, individual supervision, and trainings.
Adapt workload as directed by a supervisor in response to funder expectations.
Perform other duties as assigned.

Benefits

Medical insurance
Vision insurance
Dental insurance
Life insurance
403(b) retirement plan with matching
Paid holidays
Paid vacation days
Paid sick days
Employee Assistance Program (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic life and Accidental Death & Dismemberment (AD&D) coverage
Voluntary short- and long-term disability
Voluntary pet insurance
Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
The People Concern University and certificates