General Manager (Site Leader)

Tidal Wave Auto Spa • Mobile, AL

2d • Onsite

About The Position

The General Manager (Site Leader) is accountable for all aspects of the business and site operations, using a disciplined, results-oriented approach to meet and exceed volume, revenue, and profitability goals. The role leads by example, working alongside team members on the front line and managing a team of approximately 10–15 employees. The General Manager creates a teamwork-focused, fun culture and delivers exceptional guest experiences through quality, friendly service.

The position combines limited administrative work with hands-on operational duties, including quick equipment checks and maintaining the facility, landscaping, and equipment rooms. The work takes place in a fast-paced, structured, outdoor environment. The stated full-time schedule is 47 hours per week over five days, with the site closing by 9 PM; the role may also require work outside normal business hours, including evenings and weekends, according to company needs.

The company describes compensation as including base pay, premium pay for hours worked over full-time, an obtainable bonus structure, profit sharing, and potential milestone bonuses. The posting gives average annual income guidelines of $80,000+ in Year 1, $90,000+ in Year 2, and $100,000+ in Year 3. Benefits include PTO, health, dental, and vision coverage, 401(k), specified insurance benefits, and company-paid holidays, subject to eligibility and plan terms.

Requirements

• At least 3 years of customer- and team-facing leadership experience.
• Quick problem-solving and decision-making skills.
• Willingness to work on equipment and perform hands-on duties.
• Ability to stand, walk, and move continuously for extended periods, including up to 8–10 hours per shift.
• Ability to perform frequent bending, kneeling, reaching, stooping, climbing, and crouching.
• Ability to regularly lift, carry, push, or pull up to 50 pounds, and occasionally more with assistance.
• Manual dexterity and hand-eye coordination to operate car wash equipment, hoses, and controls.
• Visual acuity to monitor vehicle condition, equipment function, and safety compliance.
• Willingness and ability to work in varying outdoor weather conditions, including heat, cold, humidity, and rain.
• Ability to work safely in an environment with exposure to water, cleaning chemicals, noise, and moving mechanical equipment.
• Ability to communicate clearly and respond to concerns in a noisy environment.
• Ability to perform duties effectively in a fast-paced, team-oriented setting.
• Drug screen and background check as required by state guidelines.
• Valid driver's license and compliance with company driving standards for occasional company-business driving.

Nice To Haves

• Restaurant management experience is ideal; the posting notes that restaurant management skill sets are easily transferable.

Responsibilities

• Manage all aspects of the business and its operations.
• Meet and exceed established volume, revenue, and profitability goals.
• Lead a team of approximately 10–15 employees and foster a culture of teamwork and fun.
• Work on the front line alongside team members and lead by example.
• Provide guests with quality, friendly service and an exceptional experience.
• Attract, recruit, train, and develop employees at every position.
• Perform limited administrative work and quick equipment checks.
• Maintain a clean and organized facility, landscaping, and equipment rooms.
• Operate and work on car wash equipment as needed.
• Communicate clearly and respond quickly to safety or operational concerns.
• Occasionally drive for company business using a company, rental, or personal vehicle, in accordance with company driving standards.

Benefits

• Base pay, premium pay for hours worked over full-time, an obtainable bonus structure, and a profit-sharing program.
• PTO according to the company PTO policy.
• Eligibility for health, dental, and vision coverage, subject to a 30-day waiting period.
• Eligibility for 401(k), subject to plan terms.
• Eligibility for life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental coverage, subject to a 30-day waiting period.
• Company-paid holidays.
• Milestone bonuses and the Tidal Wave 80k Guarantee are mentioned as factors in determining the final annual salary offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed