General Manager (Site Leader)

Tidal Wave Auto Spa • Platteville, WI

4d • Onsite

About The Position

The General Manager (Site Leader) is accountable for all aspects of the business and its operations. The role leads a team of 10–15 employees and drives volume, revenue, and profitability goals while creating a teamwork-focused culture and providing guests with quality, friendly service. The General Manager works alongside the team on the front line, performs limited administrative work and equipment checks, recruits and develops employees, and maintains the cleanliness and organization of the facility, landscaping, and equipment rooms.

This is an outdoor, fast-paced role involving administrative and hands-on operational duties. The schedule is based on a five-day work week and 47 hours per week; the site closes by 9 PM. Work outside normal business hours, including evenings and weekends, may be required based on company needs. Occasional driving for company business may also be required.

Requirements

• At least 3 years of customer- and team-facing leadership experience.
• Quick problem-solving and decision-making skills.
• Willingness to work on equipment and perform hands-on work.
• Ability to stand, walk, and move continuously for extended periods, up to 8–10 hours per shift.
• Ability to bend, kneel, reach, stoop, climb, and crouch frequently.
• Ability to lift, carry, push, or pull up to 50 pounds regularly, and occasionally more with assistance.
• Manual dexterity and hand-eye coordination to operate car wash equipment, hoses, and controls.
• Visual acuity to monitor vehicle condition, equipment function, and safety compliance.
• Willingness and ability to work in varying outdoor weather conditions, including heat, cold, humidity, and rain.
• Ability to work safely around water, cleaning chemicals, noise, and moving mechanical equipment.
• Ability to communicate clearly and respond quickly to safety or operational concerns in a noisy environment.
• Ability to perform duties safely and effectively in a fast-paced, team-oriented setting.
• Willingness to work outside normal business hours, including evenings and weekends, based on company needs.
• Valid driver's license and compliance with company driving standards if driving for company business.
• Drug screen and background check as required by state guidelines.

Nice To Haves

• Restaurant management experience is ideal; the associated skill sets are described as easily transferable.

Responsibilities

• Oversee all aspects of the business and its operations.
• Lead a team of 10–15 employees and foster a culture emphasizing teamwork and fun.
• Achieve and exceed established volume, revenue, and profitability goals.
• Provide guests with an exceptional experience through quality and friendly service.
• Perform limited administrative work and quick equipment checks.
• Attract, recruit, train, and develop employees at every position.
• Maintain a clean and organized facility, landscaping, and equipment rooms.
• Work alongside team members in front-line operational duties.
• Occasionally drive for company business, as needed.

Benefits

• Compensation package with base pay, premium pay for hours worked over full-time, an obtainable bonus structure, and profit sharing.
• Paid time off based on company policy.
• Health, dental, and vision coverage eligibility, subject to a 30-day waiting period.
• 401(k) eligibility, subject to plan terms.
• Life insurance and short- and long-term disability coverage eligibility, subject to a 30-day waiting period.
• Hospital indemnity, critical illness, and accidental coverage eligibility, subject to a 30-day waiting period.
• Company-paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed