General Manager (Site Leader)

Tidal Wave Management•Platteville, WI

About The Position

The General Manager (Site Leader) is accountable for all aspects of a Tidal Wave Auto Spa site’s business and operations. This hands-on leader uses a self-disciplined, results-oriented approach to meet and exceed volume, revenue, and profitability goals, working alongside the team on the front line. The role leads a team of 10–15 employees and fosters a culture of teamwork and fun while delivering friendly, high-quality service in a fast-paced, structured environment. Responsibilities include recruiting, training, and developing employees; performing limited administrative work and quick equipment checks; and maintaining the facility, landscaping, and equipment rooms. The position combines administrative and hands-on operational duties in an outdoor setting, with exposure to changing weather, water, cleaning chemicals, noise, and moving equipment. Work outside normal business hours, including evenings and weekends, may be required based on company needs. Occasional company-related driving may also be required. The stated full-time schedule is 47 hours per week over five days. Compensation includes base pay, premium pay for hours worked over full-time, an obtainable bonus structure, profit sharing, and a stated Site Leader average annual income of $80,000+ in Year 1, $90,000+ in Year 2, and $100,000+ in Year 3. Benefits are subject to applicable eligibility and plan terms.

Requirements

At least 3 years of customer- and team-facing leadership experience.
Quick problem-solving and decision-making skills.
Willingness to work on equipment and perform hands-on work.
Ability to stand, walk, and move continuously for extended periods, including up to 8–10 hours per shift.
Ability to perform frequent bending, kneeling, reaching, stooping, climbing, and crouching.
Ability to regularly lift, carry, push, or pull up to 50 pounds; heavier loads may occasionally be handled with assistance.
Manual dexterity and hand-eye coordination to operate car wash equipment, hoses, and controls.
Visual acuity to monitor vehicle condition, equipment function, and safety compliance.
Willingness and ability to work in varying outdoor weather conditions, including heat, cold, humidity, and rain.
Ability to communicate clearly and respond quickly to safety or operational concerns in a noisy environment.
Ability to perform duties safely and effectively in a fast-paced, team-oriented setting.
Valid driver's license and compliance with company driving standards if driving for company business.
Pass a drug screen and background check as required by state guidelines.
Availability to work outside normal business hours, including evenings and weekends, based on company needs.

Nice To Haves

Restaurant management experience is ideal; the posting notes that those skill sets are transferable.

Responsibilities

Lead a team of 10–15 employees and create a culture that emphasizes teamwork and fun.
Meet and exceed established volume, revenue, and profitability goals.
Provide guests with an exceptional experience through quality, friendly service.
Attract, recruit, train, and develop employees at every position.
Perform limited administrative work and quick equipment checks.
Maintain a clean and organized facility, landscaping, and equipment rooms.
Work hands-on with equipment and support site operations.
Occasionally drive for company business, as needed.

Benefits

Paid time off, based on the company’s PTO policy.
Eligibility for health insurance, subject to a 30-day waiting period.
Eligibility for dental insurance, subject to a 30-day waiting period.
Eligibility for vision insurance, subject to a 30-day waiting period.
Eligibility for a 401(k), subject to plan terms.
Eligibility for life insurance, subject to a 30-day waiting period.
Eligibility for short- and long-term disability coverage, subject to a 30-day waiting period.
Eligibility for hospital indemnity, critical illness, and accidental coverage, subject to a 30-day waiting period.
Company-paid holidays.
Base pay, premium pay for hours worked over full-time, an obtainable bonus structure, and a profit-sharing program.