Assistant Operations Manager
About The Position
The Assistant Operations Manager is a hands-on leader responsible for daily guest operations and the front-of-house team in an upscale boutique wellness and luxury service environment. This role protects the guest experience, motivates and develops team members, optimizes appointments for revenue and efficiency, supports inventory and ordering, and resolves operational problems in real time. The schedule is Tuesday through Saturday, with evening and select holiday availability required. The position owns day-to-day operations and the client services team, while the Spa Director handles provider technical standards and backend logistics.
Requirements
- At least 2–3 years of retail, premium hospitality, or client services management experience.
- Willingness to lead by example, step in where needed, and cover shifts when the team needs backup.
- High emotional resilience, grit, and calm, authoritative composure under pressure.
- Availability to work Tuesday through Saturday, including weekends, evenings, and select holiday weekends.
- Proficiency with cloud-based scheduling software, POS systems, and Google Workspace or Microsoft Office.
Nice To Haves
- Experience in luxury hotels, premium boutique fitness, or high-end clinics.
Responsibilities
- Lead daily team huddles, maintain an active presence on the floor, and serve as Manager on Duty overseeing daily operations.
- Manage call-outs and cover or coordinate schedules to support a high-end client journey.
- Conduct inventory counts, receive and log shipments, and manage ordering for retail products and professional supplies.
- Support operational projects, manage time clock corrections, track sales metrics for payroll processing, and monitor vendor incentive programs.
- Mentor team members and provide real-time feedback on luxury verbiage, phone scripting, upgrade targets, and checkout execution.
- Monitor reservation and booking software, close schedule gaps, maximize provider availability, and improve retail attachment and appointment rebooking rates.
- Handle real-time client issues, unexpected schedule changes, and floor adjustments.
- Monitor daily business volume and proactively manage client service team schedules to support labor efficiency and profit margins.
Benefits
- Opportunity for advancement and a clear path to growth.
- Paid time off.
- Training and development.
- Wellness resources.
- Performance-based bonuses tied directly to spa performance.
- Competitive salary and base pay.
- Health insurance.
- Life insurance.
- Complimentary services and generous discounts.
- Beautiful, calm, and upscale working environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
