Spa Manager - Sage Lodge
About The Position
The Spa Manager oversees and supervises the day-to-day operations of the spa, ensuring the facilities are clean and operations adhere to established safety and quality standards. The role develops, coordinates, and promotes spa programs to enhance guest enjoyment and maximize revenue, and maintains retail goods and spa products for purchase. The Spa Manager maintains efficient operations and a safe work environment, promptly reporting unsafe conditions or equipment. The role also supports professional communication across departments, keeps team members informed of updates and issues, responds to inquiries and complaints, and maintains favorable guest and team member relations. Additional duties may be associated with spa operations.
Requirements
- Bachelor’s degree from a four-year college or university, or three to five years of spa supervisory experience, or an equivalent combination of education and experience.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or team members.
- Ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization.
- Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
- Familiarity with Microsoft Word, Excel, Outlook, and other computer programs.
- Ability to multitask and work in a fast-paced environment with shifting priorities.
Responsibilities
- Oversee and supervise the day-to-day operations of the spa.
- Ensure the overall cleanliness of the facilities.
- Develop, coordinate, and promote spa programs to maximize guest enjoyment and revenue.
- Maintain efficient operations and adherence to established safety and quality standards.
- Ensure a safe work environment and immediately report unsafe conditions or equipment.
- Maintain a variety of retail goods and spa products for purchase.
- Communicate professionally with all departments and ensure team members are informed of updates, changes, and problematic situations.
- Respond to internal and external inquiries and complaints, maintaining favorable guest and team member relations.
- Prepare the annual department income and expense budget.
- Review market information to determine trends and identify guest needs.
- Audit payroll bi-weekly, including providing technician reports.
- Perform other duties associated with spa operations.
Benefits
- Cellphone allowance
- Incentive eligible
- Daily pay
- Paid time off and holiday pay
- Medical, dental, vision, and disability benefits
- 401(k)
- HSA/FSA plans with employer contribution
- Referral bonus
- Discounted lodging, dining, spa, golf, and retail
- Employee assistance program
- Volunteer opportunities
- Committee participation opportunities
- Task force work opportunities
- Online learning platform
- Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, theme parks, and attractions
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What This Job Offers
Job Type
Full-time
Career Level
Manager
