Lead Spa Technician - Sage Lodge

Columbia Hospitality • Pray, MT

1d • Onsite

About The Position

The Lead Spa Technician performs body therapies for guests, including massage/esthetician services, body treatments, and wellness services. The role maintains detailed knowledge of spa services, treatments, products, vendors, and applicable hotel, departmental, and spa policies and procedures.

In partnership with management, the Lead Spa Technician develops treatment protocols and standard operating procedures, trains licensed technicians on those protocols, and supports continued compliance. The role also assists with technician interviews and hiring, including receiving available practicum candidates as needed.

Daily duties include preparing and maintaining treatment workstations, escorting guests to and from treatments, assisting with departmental tasks outside treatment times, and supporting team meetings and training. The Lead Spa Technician contributes to a positive work environment that supports retention and performs other duties associated with spa and technician operations.

Requirements

• Graduate of an accredited massage/esthetician school.
• Must be licensed in the state of Montana.

Nice To Haves

• Strongly preferred: at least 1 year of experience as a licensed massage therapist/esthetician.
• Customer service experience preferred.
• Management experience strongly preferred.

Responsibilities

• Perform body therapies for guests, including services in massage/esthetician, body treatment, and wellness categories.
• Maintain complete knowledge of spa services, treatments, products, and vendors.
• Partner with management to develop treatment protocols and SOPs for massage/esthetician, body treatment, and wellness services.
• Train new and current licensed technicians on service protocols and SOPs, and ensure continued compliance.
• Partner with management to interview and assist with hiring new technicians, including receiving available practicum candidates as needed.
• Maintain knowledge of and comply with hotel and departmental policies.
• Maintain knowledge of and comply with spa protocols and procedures.
• Set up workstations with necessary supplies; maintain cleanliness during shifts; break down, restock, and clean used workstations.
• Assist with departmental tasks and needs outside treatment times during scheduled shifts.
• Escort guests to and from treatments.
• Contribute to a positive work environment that minimizes turnover and maximizes retention.
• Assist with team meetings and attend regularly scheduled staff meetings and trainings.
• Perform other duties associated with spa and technician operations.

Benefits

• Hourly pay of $16 plus 23% to 26%, depending on experience.
• Eligible for tips or tip pooling.
• Daily pay option.
• Paid time off and holiday pay.
• Medical, dental, vision, and disability benefits.
• 401(k).
• HSA/FSA plans with employer contribution.
• Referral bonus.
• Discounted lodging, dining, spa, golf, and retail.
• Employee Assistance Program.
• Volunteer opportunities.
• Committee participation opportunities, including philanthropic and diversity, equity, and inclusion committees.
• Task force work opportunities at locations across the globe.
• Online learning platform.
• Third-party perks, including discounts on pet insurance, rental cars, entertainment tickets, and attractions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed