On-Site Reservationist - Sage Lodge
About The Position
The Reservationist responds to inquiries and helps guests make hotel reservations for lodging, dining, and spa services. The role uses sales and suggestive-selling techniques to promote room upgrades and hotel services, supporting occupancy and revenue growth. Reservationists also support the Front Office and Sales & Marketing teams with group bookings and VIP reservations. The position operates PBX equipment to answer incoming calls, assist with outgoing calls, schedule wake-up calls, and page guests. It also involves receiving, sorting, and distributing guest mail, messages, and faxes; maintaining accurate reservation and message records; protecting confidential guest and hotel information; and assisting other Front Office team members when appropriate.
Requirements
- Valid driver's license.
- Strong verbal and written communication skills.
Nice To Haves
- At least one year of customer service experience.
- Previous PBX or multi-line phone experience in hospitality.
Responsibilities
- Operate PBX equipment to answer incoming calls, assist with outgoing calls, schedule wake-up calls, and page guests according to established standards.
- Respond to inquiries and assist guests with reservations for lodging, dining, spa services, and other hotel offerings.
- Use suggestive-selling techniques to promote room upgrades and hotel services to increase occupancy and revenue.
- Enter group bookings and VIP reservations in support of the Sales & Marketing Team.
- Receive, sort, and distribute guest mail, messages, and faxes.
- Maintain the confidentiality of guest information and pertinent hotel data.
- Keep accurate and complete records of reservations, messages, and other required information.
- Assist Front Office team members when possible and appropriate.
Benefits
- Paid time off and holiday pay.
- Medical, dental, vision, and disability benefits.
- 401(k).
- HSA/FSA plans with employer contribution.
- Referral bonus.
- Discounted lodging, dining, spa, golf, and retail.
- Employee Assistance Program.
- Volunteer opportunities and committee participation opportunities.
- Task force work opportunities.
- Online learning platform.
- Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, and attractions.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
