Reservationist

Rolling Rock Club•Ligonier, PA

13d

About The Position

The Reservationist assists Club Members graciously and effectively with room and private event reservations. The role requires a strong understanding of Club amenities, services, history, and legacy, and serves as a communication liaison between Membership and Club staff. The Reservationist supports Front Desk operations and helps ensure efficient reservation and event administration while preserving the Club’s customs and traditions.

Requirements

Effectively, efficiently, and appropriately follow guidance and direction from senior management.
Excellent analytical, communication, organizational, and time-management skills.
Computer proficiency, preferably with Excel, Microsoft Word, and Google tools.
Excellent spoken and written English.
Demonstrated attention to detail and strong communication skills.
Good interpersonal skills and the ability to work well with co-workers and Members.
Use good judgment, discretion, and diplomacy while performing job duties.
Remain calm, courteous, and helpful.
Maintain confidentiality of Member and Club information.
Work cohesively with other departments.
Prioritize, organize, and follow up effectively.
Organize and plan effectively, manage time, and multitask both independently and as part of a team.
Problem-solve and react quickly to issues that arise during a shift.
Ability to lift 50 pounds.
Ability to work at a computer screen and type for two-hour periods without a break.
Ability to move independently around the Clubhouse for periods of three to four hours.
Ability to lift and file 10 to 30 pounds as needed.
Availability for hours that often exceed a standard 40-hour workweek, typically 40 to 50 hours.

Responsibilities

Communicate professionally and effectively with Club Membership to consistently provide high-quality service.
Catalogue Member preferences and communicate them to Clubhouse management.
Maintain knowledge of Club room accommodations, the Clubhouse layout, and room pricing.
Answer incoming Member calls and book overnight room, sports, and recreation reservations.
Provide personalized, welcoming service and demonstrate strong Member recognition.
Maintain working knowledge of Front Desk operations and the Club’s dispatch service.
Perform Front Desk duties as needed to support Club operations and Member service.
Collaborate effectively with other departments while maintaining a positive and professional demeanor.
Provide concierge service for local tourism attractions.
Work evenings, weekends, and holidays as needed to support private parties and Club events.
Arrange meal reservations for Members and guests.
Follow up promptly and consistently with Members and team members regarding requests, questions, and outstanding items.
Maintain working knowledge of Club platforms, including Northstar, Club Dining, and the Club website.
Create and dispute Banquet Order Forms for events.
Design and print menu cards for Member events.
Communicate Member concerns or complaints to management promptly and proactively.
Follow management directives and goals to support efficient and effective reservation and event administration.
Respect Club customs and traditions and help preserve Rolling Rock Club as a quiet country English Manor.
Perform other related duties as assigned.
Maintain regular, consistent, and reliable attendance.