Reservationist

RB Holdings•New York, NY

2d•Onsite

About The Position

Maxime’s, a private member’s club on Manhattan’s Upper East Side, is seeking a Reservationist to join its hospitality team. Reporting to the Reservations and Events Manager, the Reservationist manages day-to-day club reservations, handles member requests promptly and efficiently, oversees bookings and the member database, manages large parties, and takes, records, changes, and cancels reservations. The role also supports administrative and clerical functions as assigned by management. The Reservationist handles reservation inquiries by phone and email, enters and maintains accurate booking details, assists members with reservation changes and requests, coordinates preferences with other departments, and resolves reservation-related concerns. The role requires regular standing and walking, with occasional lifting. Reasonable accommodations will be made for qualified individuals with disabilities.

Requirements

Proven success as a Reservationist in fine dining, Michelin-starred establishments, or luxury hotel settings.
Ability to operate autonomously with minimal oversight.
Professional, upbeat demeanor and a collaborative, team-oriented approach.
Ability to communicate effectively with members and other departmental teams.
Accuracy and attention to detail when entering and maintaining reservation records.

Responsibilities

Manage the day-to-day operation of club reservations and facilitate member requests in a timely and efficient manner.
Oversee bookings and the member database, handle large parties, and take, record, change, and cancel reservations.
Support administrative and clerical functions as assigned by management.
Respond to reservation inquiries by phone or email, provide availability information, and assist members in making reservations suited to their preferences and requirements.
Accurately enter member information, room preferences, special requests, and payment details into the reservation system.
Assist members with inquiries, requests, and changes to existing reservations, including booking-date modifications, and provide solutions that support member satisfaction and retention.
Coordinate with Membership, Reception, and Restaurant Operations teams on special requests and preferences.
Address reservation-related concerns, including discrepancies, cancellations, and special requests, and work with relevant departments to resolve issues promptly.