Lead Reservationist

MV Transportation • Port Saint Lucie, FL

8d

About The Position

MV Transportation is seeking a Lead Reservationist to direct the day-to-day operations of the Call Center related to accurately accepting trip reservations from eligible passengers. The role reports to the General Manager and follows procedures defined by the client and the company. It involves daily communication with passengers, schedulers, dispatchers, reservationists, and others. The Lead Reservationist ensures Reservationists collect the information needed to schedule trips and helps organize activities to support safe, cost-effective, and on-time operations.

Requirements

• High school diploma or equivalent.
• Ability to work in a fast-paced environment.
• Experience in paratransit scheduling using RouteMatch, TripSpark, or Trapeze PASS.
• Excellent communication and decision-making skills.
• Excellent attendance record.
• Excellent verbal and written communication skills.
• Telephone speaking or call center experience.
• Computer experience.
• Experience working with people with disabilities.

Responsibilities

• Answer phones consistently.
• Respond to complaints in a timely manner.
• Send and receive Accident and Incident reports within 24 hours.
• Assist the Supervisor with staff and customer concerns.
• Reconcile error reports in a timely manner.
• Communicate with clients courteously and respectfully.
• Use Microsoft-based software for data entry, analysis, and trip scheduling.
• Assist with entering clean, correct data.
• Maintain high standards of appearance and attitude.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED