Reservationist Specialist

Parker Palm Springs•Palm Springs, CA

6d•$0 - $20

About The Position

The Reservation Specialist handles incoming phone reservation requests, processes email reservation requests, and supports reservation needs for groups. The role audits and maintains reservations, responds to CRS-related communications, processes group requirements, and sends confirmations.

Responsibilities

Run and audit reservations entered the prior day for accuracy, merging reservations when necessary.
Run the prior day's cancellation report and complete tasks outlined on the checklist.
Review reservations for accuracy, make changes, merge profiles, check rates, and add appropriate VIP notes when necessary.
Review OTA reservations for the following Monday through Sunday to ensure direct billing accuracy.
Input all in-house reservations.
Input group codes for new groups.
Check reservations arriving from the current date through three days out.
File and discard files as needed.
Answer reservation calls, faxes, and emails; check availability and rates; and book reservations.
Handle all calls coming in from CRS.
Check webmail and Accountsupport.com daily for messages from CRS, and correct and resolve problems accordingly.
Process group reservation requirements according to contract and complete tasks outlined on the checklist.
Ensure package reservations include appropriate comments, proper coupon setup, and routing setup.
Send confirmations daily for all reservations processed.
Attend the weekly Resume meeting.