On-Site Reservationist - Sage Lodge
About The Position
The Reservation Agent responds to guest inquiries and assists with reservations for lodging, dining, spa, and other hotel offerings. The role uses sales and suggestive-selling techniques to promote room upgrades and hotel services, helping increase occupancy and revenue. Reservation Agents support the Front Office and Sales & Marketing teams with group bookings, VIP reservations, and guest communications. The position also operates PBX equipment, handles incoming and outgoing calls, schedules wake-up calls, pages guests, distributes guest mail and messages, and maintains accurate reservation records while protecting confidential guest and hotel information. The Reservation Agent assists other Front Office team members when appropriate.
Requirements
- A valid driver's license.
- Strong verbal and written communication skills.
- At least one year of customer service experience is preferred.
Nice To Haves
- Previous PBX or multi-line phone experience in hospitality.
Responsibilities
- Operate PBX equipment by answering incoming calls, assisting with outgoing calls, scheduling wake-up calls, and paging guests according to established standards.
- Respond to inquiries and assist guests with reservations for lodging, dining, spa, and other hotel offerings.
- Use suggestive-selling techniques to sell room upgrades and hotel services to increase occupancy and revenue.
- Assist the Sales & Marketing Team by entering group bookings and VIP reservations.
- Receive, sort, and distribute guest mail, messages, and faxes.
- Maintain confidentiality of guest information and pertinent hotel data.
- Keep accurate and complete records of reservations, messages, and other required information.
- Assist fellow Front Office team members when possible and appropriate.
Benefits
- Tip and tip-pooling eligibility.
- Daily pay.
- Paid time off and holiday pay.
- Medical, dental, vision, and disability benefits.
- 401(k).
- HSA/FSA plans with employer contribution.
- Referral bonus.
- Discounted lodging, dining, spa, golf, and retail.
- Employee Assistance Program.
- Volunteer opportunities.
- Committee participation opportunities.
- Task force work opportunities in locations across the globe.
- Online learning platform.
- Third-party discounts, including pet insurance, rental cars, movie and concert tickets, and theme parks and attractions.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
