Spa Manager - Sage Lodge
About The Position
The Spa Manager oversees the day-to-day operations of the spa at Sage Lodge, ensuring clean facilities, efficient operations, and adherence to established safety and quality standards. The role develops, coordinates, and promotes spa programs to support guest enjoyment and revenue, and maintains retail goods and spa products for purchase. The manager communicates with other departments and team members, responds to inquiries and complaints, supports favorable guest and team member relations, prepares the annual department income and expense budget, reviews market information to identify trends and guest needs, and audits payroll bi-weekly, including providing technician reports. Other duties may be associated with spa operations. Sage Lodge is a luxury resort on the Yellowstone River, approximately 35 minutes from Yellowstone National Park. Columbia Hospitality describes its culture as inclusive, values-driven, and focused on creating exceptional experiences. The role offers a salary range of $80,000 to $85,000, depending on experience, along with listed perks and benefits; eligibility depends on job status.
Requirements
- Bachelor’s degree from a four-year college or university, or three to five years of spa supervisory experience, or an equivalent combination of education and experience.
- Ability to write routine reports and correspondence and speak effectively before groups of customers or team members.
- Ability to solve practical problems and deal with a variety of concrete variables where limited standardization exists, and to interpret written, oral, diagram, or schedule instructions.
- Familiarity with Microsoft Word, Excel, Outlook, and other computer programs.
- Ability to multitask and work in a fast-paced environment with shifting priorities.
Responsibilities
- Oversee and supervise the day-to-day operations of the spa.
- Ensure the overall cleanliness of the facilities.
- Develop, coordinate, and promote spa programs to maximize guest enjoyment and revenue.
- Maintain efficient operations and adherence to established safety and quality standards.
- Ensure a safe work environment and immediately report unsafe conditions or equipment.
- Maintain retail goods and spa products for purchase.
- Communicate professionally with all departments and ensure team members are informed of updates, changes, and problematic situations.
- Respond to internal and external inquiries and complaints, and maintain favorable guest and team member relations.
- Prepare the annual department income and expense budget.
- Review market information to determine trends and identify guest needs.
- Audit payroll on a bi-weekly basis, including providing technician reports.
- Perform other duties associated with spa operations.
Benefits
- Cellphone allowance
- Incentive eligibility
- Daily pay option
- Paid time off and holiday pay
- Medical, dental, vision, and disability benefits
- 401(k)
- HSA/FSA plans with employer contribution
- Referral bonus
- Discounts on lodging, dining, spa, golf, and retail
- Employee Assistance Program
- Volunteer opportunities
- Committee participation opportunities
- Task force work opportunities
- Online learning platform
- Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, theme parks, and attractions
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What This Job Offers
Job Type
Full-time
Career Level
Manager
