Spa Manager
About The Position
Hand & Stone Massage and Facial Spa in Commack, New York, is seeking a dynamic, energetic Spa Manager to lead its wellness and relaxation spa. The manager oversees daily operations, delivers exceptional guest experiences, and leads a team providing health, beauty, and relaxation services. The role calls for a hospitality-minded leader with strong managerial skills who thrives in a fast-paced, service-oriented setting. The Spa Manager is responsible for operational and financial performance, team development, guest satisfaction, membership growth, and compliance with safety standards and brand policies. Success includes growing active memberships and retention, building an engaged team, exceeding guest satisfaction goals, developing future leaders, and cultivating a positive, high-performance culture.
Responsibilities
- Lead day-to-day spa operations and ensure exceptional guest experiences and smooth daily execution.
- Recruit, coach, mentor, and develop service providers and sales associates.
- Motivate the team and hold employees accountable for individual and spa performance goals.
- Create staff schedules and manage shift coverage to maximize productivity and guest satisfaction.
- Foster a positive, energetic, team-oriented culture that supports employee growth.
- Resolve guest concerns promptly and turn challenges into positive experiences.
- Drive membership growth and retention, gift card sales, and retail performance through coaching and leadership.
- Monitor key performance indicators, analyze business results, and develop action plans to achieve financial goals.
- Manage payroll, budgeting, expenses, and daily cash handling while maintaining profitability.
- Ensure operational procedures, safety standards, and brand policies are followed.
- Oversee inventory, vendor relationships, product ordering, and equipment maintenance.
- Promote the health and wellness benefits of massage therapy, facials, and regular self-care.
- Prepare reports on business performance, guest satisfaction, staffing, and operational metrics.
- Lead by example with professionalism, positivity, integrity, and hands-on leadership.
Benefits
- Competitive salary based on experience
- Performance-based bonus program tied to spa success
- 401(k)
- Flexible scheduling
- Fun, positive, and supportive team environment
- Employee discounts on spa services and premium skincare products
- Ongoing leadership development and coaching
- Health insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
