Spa Manager

Water's Edge Resort and Spa•Westbrook, CT

14d•$60,000 - $70,000•Onsite

About The Position

Water’s Edge Resort and Spa is seeking a Spa Manager to lead the spa and exceed guest expectations through optimistic, professional management. The role oversees all aspects of the spa, including the fitness center, indoor pool, and gift shop. The Spa Manager works as a visible leader alongside the Spa Front Desk team and is responsible for staff and client scheduling, service quality, sales, profitability, inventory, payroll, and staff management. The position also involves handling guest needs, maintaining spa services and promotions, and supporting hiring and training.

Requirements

At least 1 year as a manager of a spa, hotel, or similar hospitality operation.
Thorough knowledge of spa services, cost controls, and labor controls.
Excellent organizational and communication skills, with a passion for creating memorable guest experiences.
Ability to work well under pressure and balance multiple priorities and assignments.
Proven capability to lead, manage, and motivate people.
Flexible schedule; availability nights, weekends, and holidays is required.
Ability to communicate effectively in spoken and written English.
Ability to stand for long periods; walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, or reach; push or pull; and lift up to 50 lbs. Continuous repetitive motions are also required.

Responsibilities

Work as an active, visible leader and as part of the Spa Front Desk team.
Administer staff and client scheduling to maximize revenue generation and profitability.
Model professionalism and create a motivating environment for staff and guests.
Anticipate workflow challenges and offer solutions.
Anticipate, identify, and ensure customer needs are met.
Interpret P&L reports and provide expertise on revenues and expenses.
Use financial plans to identify trends, measure productivity, and monitor progress.
Control ongoing service and product margin analysis to ensure profitability.
Create in-house promotions and activities to stimulate sales and engage staff and customers.
Maintain a competitive menu of services.
Guide staff to be cooperative, accommodating problem solvers.
Handle difficult situations with professionalism and diplomacy.
Uphold front desk procedures for booking and handling customers.
Meet deadlines, due dates, and service times while working under pressure.
Hold team members accountable and take corrective action according to company policy.
Order products and supplies and conduct monthly inventory for the Spa and Gift Shop.
Manage scheduling and payroll.
Oversee interviews, hiring, and training of new staff.
Attend departmental meetings.
Perform other duties as assigned.