Solution Engineer Jobs

About The Position

Requirements

• Must be a US Citizen; this position requires access to customer data.
• Bachelor or Master’s degree in Technology, Computer Science, Business or equivalent work experience(1-2+ years) in related field preferred
• Basic to professional skills with one programming language such as ABAP, JAVA, .NET
• Basic to advanced knowledge of Business Management Basics and of Basic Business Processes
• English: Fluent

Nice To Haves

• All internals must have Manager’s approval to transfer.

Responsibilities

• Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required.
• Perform in weekend support and 24x7 support activities as required
• Taking ownership for the incoming queue to ensure fulfillment of customers' SLAs and other contractual KPIs when required by correctly escalating, transferring, and reducing priority on incidents.
• Develop product specialization in at least one product area - HCM
• Demonstrate capability of processing P1 (Priority 1) incidents, requesting assistance as required.
• Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests. (WIKI content, Knowledge Base Articles, Guided Answers)
• Test internal systems to prevent future issues on customer's systems.
• Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in the achievement of those projects.
• Drive improvement of Knowledge quality in area of expertise, both internally & externally.
• Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.
• Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
• Get certified in Classroom Training or e-Learning Lessons as required by product or people leaders
• Maintain your knowledge of new functionality and compliance changes
• Carry out new tasks and embrace new projects as requested by leaders in the organization
• Demonstrate willingness to fulfill different roles as required to network effectively with stakeholders in the business.
• Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable.

Benefits

• Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
• SAP North America Benefits