Account Solution Engineer - Federal Civilian

Salesforce • Washington, DC

5d • $157,640 - $231,980

About The Position

Salesforce is hiring an Account Solution Engineer to join its Federal Public Sector Solution Engineering team. The role is a customer-facing technical trusted-advisor position supporting federal missions by designing, building, and demonstrating Agentic Government Cloud solutions. The engineer will guide government customers through technical evaluation, close, activation, adoption, and expansion, applying Salesforce, modern data architectures, and AI to address complex agency challenges.

The position combines technical discovery, architecture, demonstrations and proof-of-concepts, production-readiness guidance, and activation planning. The engineer will work with federal stakeholders and agency technical leaders, communicate with executive audiences, and contribute to customer proposals and reusable delivery assets. The role also involves bringing customer feedback to Product and collaborating with Product Marketing.

Requirements

• At least 7 years of customer-facing solution or technical architecture experience in pre-sales, consulting, or implementation, with increasing scope and influence.
• Bachelor’s, master’s, or Ph.D. degree in Computer Science.
• Proficiency with Salesforce Core, including Public Sector Solutions, Sales, Service, Experience Cloud, and the Data 360/Agentforce stack.
• Practical understanding of LLMs, RAG/grounding, evaluation concepts, and production considerations for agentic systems, including safety, reliability, and governance.
• Experience with agentic engineering tools such as Cursor, Claude Code, or Agentforce Vibes.
• Ability to conduct technical and business discovery to define agentic solution use cases, success metrics, and feasible execution plans.
• Ability to lead whiteboards and communicate effectively with developers and C-suite audiences, translating architecture into outcomes and ROI.
• Strong command of multi-tier architectures, relational database design (SQL, SOQL), schema modeling, and high-scale web technologies including HTML5, CSS3, and JavaScript/LWC.
• Growth mindset and willingness to continually develop technical and advisory skills through enablement, labs, courses, and certifications.
• U.S. citizenship required.

Nice To Haves

• Salesforce engineering depth, including Apex and Lightning Web Components or equivalent, and comfort working across the software development lifecycle.
• SQL and/or Python proficiency and familiarity with modern cloud data platforms or analytics tools such as Snowflake, Databricks, BigQuery, Tableau, Looker, or Power BI.
• Experience with other agent platforms, such as Gemini/Agentspace, and broader AI automation implementations.
• Consumption and business modeling experience, including mapping anticipated consumption spend from architecture and usage patterns.
• Modern application development experience, including working knowledge of Java, Python, or Node.js and modern API patterns such as REST, GraphQL, and Pub/Sub.
• Understanding of the Federal Civilian market, procurement lifecycle, and public-sector mission requirements.

Responsibilities

• Lead technical and business discovery with federal stakeholders to identify mission gaps, pain points, and legacy bottlenecks; define agentic use cases, success outcomes, architecture, demonstrations or POCs, and activation plans.
• Build demonstrations and proof-of-concepts on the platform, including configuring Agentforce to illustrate automation of federal workflows and citizen services.
• Deliver product demonstrations connecting Salesforce capabilities to agency missions and customer functional requirements.
• Create end-to-end technical architectures integrating Salesforce’s Agentic Enterprise Platform with customer security and enterprise architecture requirements.
• Design and lead hands-on technical workshops and deep dives for agency IT leads and Enterprise Architects.
• Present technical solutions to GS- and executive-level leadership and political appointees, translating complex technology into mission outcomes.
• Lead technical contributions to RFI and RFP responses, ensuring technical accuracy and security compliance.
• Partner with customers on agent definition, configuration, and deployment strategy to drive activation and production readiness.
• Identify automation and process-improvement opportunities by gathering process and technical requirements.
• Build reusable accelerators such as demo environments, components, POC assets, playbooks, and best practices, and enable others to scale delivery.
• Communicate Voice of the Customer feedback to Product and inform messaging and plays with Product Marketing.
• Use modern third-party development tools and AI-assisted coding to build and iterate on platform configurations, front-end experiences, and custom components.

Benefits

• Time-off programs
• Medical insurance
• Dental insurance
• Vision insurance
• Mental health support
• Paid parental leave
• Life insurance
• Disability insurance
• 401(k)
• Employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior