Senior Partner Solution Engineer - Hardware

Adyen • San Francisco, CA

3d • Onsite

About The Position

Adyen is seeking a Senior Partner Solutions Engineer with hands-on embedded Android or systems engineering experience to own the technical relationship with one or more complex hardware OEM partners. The role serves as the primary technical authority for the OEM relationship, resolving difficult device-level issues, holding senior OEM engineering counterparts accountable, and shaping how Adyen manages OEM technical relationships as the function grows.

As Adyen evolves its hardware offerings and moves toward a hardware-independence model, this role requires strategic judgment as well as execution. The position is based in Adyen’s San Francisco office. Adyen is an office-first company that values in-person collaboration and does not offer remote-only roles. Travel to OEM locations and work across time zones are expected.

Requirements

• At least 8 years of experience in a technical solutions role, partner engineering, or a related field.
• Proven experience in a customer-facing role, such as developer advocate, partner engineer, technical solutions engineer, or solutions architect.
• At least 4 years of hands-on embedded, firmware, or systems engineering experience, with meaningful exposure to hardware, embedded, or device-level environments.
• Ability to assess OEM root-cause claims and hold senior OEM engineering counterparts accountable.
• Track record of turning a reactive backlog into durable processes, tooling, or automation.
• Excellent communication skills and comfort leading discussions with senior partner engineering leadership and internal cross-functional stakeholders.
• High agency and a strategic mindset.
• Willingness to travel to OEM locations and work across time zones.

Nice To Haves

• Embedded Android experience in a point-of-sale context, such as point-of-sale terminals, payment terminals, kiosks, or unattended/vending machines.

Responsibilities

• Serve as the primary senior technical advisor to the OEM’s engineering team and lead escalations involving complex device-level issues.
• Drive technical strategy for the OEM relationship, including issue prioritization, closing process gaps, and evolving automation and tooling.
• Lead cross-functional alignment across Product, Engineering, Hardware Integrity/Reliability, and Commercial, particularly when priorities conflict.
• Design and drive adoption of tooling, automation, and process improvements that scale quality efforts across the relationship.
• Partner with Commercial to proactively improve the Adyen payment experience on partner devices.
• Mentor other Partner Solutions Engineers on debugging and partner management, without formal management responsibility.
• Help shape a scalable operating model for Hardware Partner Engineering as Adyen adds OEM relationships and device coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed