Senior Partner Solution Engineer - Hardware

Adyen • San Francisco, CA

3d • Onsite

About The Position

Adyen is seeking a Senior Partner Solutions Engineer with hands-on embedded Android or systems engineering experience to own technical relationships with one or more complex hardware OEM partners. The role serves as the primary technical authority for the OEM relationship, resolving complex device-level issues, holding senior OEM engineering counterparts accountable, and shaping how Adyen manages OEM technical relationships as the function grows.

As Adyen evolves its hardware offerings and moves toward a hardware-independence model, this role will set relationship strategy and priorities, improve tooling and processes, and help build a scalable operating model for Hardware Partner Engineering. The position partners closely with Product, Engineering, Hardware Integrity/Reliability, and Commercial, and mentors other Partner Solutions Engineers without formal management responsibility.

The role is based out of Adyen’s San Francisco office. Adyen is an office-first company and does not offer remote-only roles. Travel to OEM locations and work across time zones are expected.

Requirements

• 8+ years of experience in a technical solutions role, partner engineering, or a related field.
• Proven experience in a customer-facing role, such as developer advocate, partner engineer, technical solutions engineer, or solutions architect.
• 4+ years of hands-on embedded, firmware, or systems engineering experience, with meaningful exposure to hardware, embedded, or device-level environments.
• Ability to evaluate an OEM’s root-cause claims and hold senior OEM engineering counterparts accountable.
• Track record of turning a reactive backlog into durable process, tooling, or automation.
• Excellent communication skills, including leading discussions with senior partner engineering leadership and internal cross-functional stakeholders.
• High agency and a strategic mindset.

Nice To Haves

• Embedded Android experience in a point-of-sale context, such as point-of-sale terminals, payment terminals, kiosks, or unattended/vending machines.

Responsibilities

• Serve as the primary, most senior technical advisor for the OEM’s engineering team and lead escalations on complex device-level issues.
• Drive technical strategy for the OEM relationship, including prioritizing issues, closing process gaps, and evolving automation and tooling.
• Lead cross-functional alignment across Product, Engineering, Hardware Integrity/Reliability, and Commercial on OEM priorities, including when priorities conflict.
• Design and drive adoption of tooling, automation, and process improvements that scale quality efforts across the relationship.
• Partner with Commercial to drive proactive improvements to the Adyen payment experience on partner devices.
• Mentor other Partner Solutions Engineers on debugging approaches and partner management, without formal management responsibility.
• Help shape a scalable operating model for Hardware Partner Engineering as Adyen adds OEM relationships and device coverage.
• Travel to OEM locations and work across time zones.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed