Solution Engineer

Revinate • Orlando, FL

13d • $90,000 - $150,000

About The Position

Revinate is a hotel data activation platform that connects and cleans guest data from hotel systems into Rich Guest Profile® data and helps hotels use that information to serve guests and generate direct revenue. Its AI intelligence layer, Ivy, is trained on hospitality data. Revinate’s platform supports more than 12,500 hotels and 1.1 billion Rich Guest Profile® data points.

The Solution Engineer is the primary technical and product expert for Revinate’s sales force, supporting regional and global sales teams. The role involves understanding complex customer business problems and requirements and translating them into solutions. Using technical expertise and hospitality domain knowledge, the Solution Engineer consults on, architects, validates, and presents custom platform solutions aligned with client needs. The role collaborates with Product Management and Product Marketing and bridges sales and technical teams during implementation to support successful launches. Travel is required to support business development, conferences, trade shows, and client presentations.

The company is considering candidates at Solutions Engineer and Senior Solutions Engineer levels. Level is determined by relevant experience, scope of responsibility, and technical aptitude. Compensation is 80% base salary and 20% variable pay. US-based base salary ranges are $90,000–$126,000 for Solutions Engineer and $116,000–$150,000 for Senior Solutions Engineer; corresponding on-target earnings are $113,000–$140,000 and $145,000–$185,000. Placement within the ranges depends on skills, experience, and location.

Requirements

• At least 5 years of progressive experience in Solution Engineering, Sales Engineering, or Technical Architecture.
• Demonstrated ability to discuss, architect, and troubleshoot complex RESTful APIs, webhooks, SSO (SAML/OAuth), data security (PCI/GDPR), and cloud infrastructure concepts.
• Confidence leading conversations, owning relationships with technical counterparts, and driving projects forward.
• Ability to work across the organization and promote cross-functional collaboration.
• Consultative problem-solving ability.
• Organized and analytical approach, with the ability to remove sales obstacles through creative and adaptive methods.
• Ability to use technology solutions to support business goals.
• Self-motivation and a history of outstanding performance.
• Ability to demonstrate, communicate, and document value propositions, appropriate solutions, and unique market positioning.
• Comfort working in a dynamic technical organization with a rapidly expanding customer base.
• Comfort eliciting requirements from and presenting recommendations to executive audiences in hospitality, including corporate, ownership, and property stakeholders.
• Willingness to be part of a sales organization and compete for business.

Nice To Haves

• Experience in a SaaS, MarTech, Contact Center, or Revenue Management platform environment.
• Expert-level knowledge of the hospitality industry ecosystem, including PMS, CRS, CRM, booking engines, data warehouse structures, call center technology, and common API standards such as HTNG.

Responsibilities

• Serve as a product, industry, and technical expert for the sales team and clients.
• Provide clarity and leadership in prospect and client engagements involving direct revenue-generating solutions and their value propositions.
• Conduct sophisticated discovery sessions to identify business and technical requirements and translate them into multi-product solution blueprints, potentially including partner solutions.
• Deliver high-quality demos with clear objectives, success criteria, and scope control where needed.
• Explain the customer data platform landscape and evolving software technology.
• Respond to RFIs, RFPs, and information security questionnaires, and help maintain a repository of current product knowledge.
• Draft and present business-case data for client-requested product enhancements, including their business impact, to Product Management.
• Own technical sales FAQs and ensure technology answers, including those on availability, disaster recovery, and PCI, are consistent and based on accurate, current information.
• Present and defend complex technical architectures and value propositions to C-level executives at major hotel brands, ownership groups, and large enterprises.
• Consult with Product Management early in the sales process on one-off opportunities to align customer expectations.
• Act as a key account strategist, using knowledge of past client solution approaches to support new partnerships.
• Assist with product training and onboarding for new sales representatives and solution engineers.
• Travel throughout the sales territory as needed.
• Represent Revinate at business development events as needed.
• Work on project-specific responsibilities within budget, timeline, and scope.
• Contribute to standardized processes and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed